RESHMA MANSUKH

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Logged call information and solutions provided into internal database.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Introduction to computer
• Word 2016,2013,2003
• Microsoft publisher
• Microsoft excel
• Microsoft power point

Customer relation

• Business development understanding
• In-store support
• Problem-solving abilities
• Working in customer service can be extremely rewarding
• You help people achieve goals and play a direct role in customer success
• And, the professional skills you develop in this field can be applied to any career you pursue
• Customer Service Specialists process complaints and issues related to products or services
• To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance

Casher/, GSM MALL

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Educated customers on special pricing opportunities and company offerings
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification
• As a casher, I was collecting payments whether in cash or credit and scanning goods and ensuring pricing is accurate with Resolving customer complaints guide them provide relevant information

SALES

• I was selling production and services using solid arguments to prospespective customer.performing cost benenfit analyses of exisisting and potential customers and maintain positive business relationships to ensure futue sales.Then serevise existing accounts, obtains orders.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Worked closely with organizational leadership and board of directors to guide operational strategy.