REMSI FRANCIS SUNGWA
GENERAL MANAGER
Moshi,Kilimanjaro
Summary
Award-winning General Manager in luxury hospitality and safari operations with over 10+ years of progressive leadership experience across Tanzania's premier lodges and international hospitality environments. Proven track record in driving profitability, operational excellence, and guest satisfaction in remote, high-end settings. Recognized as Elewana General Manager of the Year (2025) for outstanding leadership and financial performance. Skilled in strategic management, financial control, team leadership, sustainability initiatives, and premium guest experience delivery. A dynamic and culturally intelligent leader with international exposure, passionate about delivering authentic African hospitality while aligning operations with global luxury standards.
Overview
17
17
years of professional experience
Work History
General Manager
Elewana Collection
Serengeti National Park
08.2023 - Current
- Lead full operations of a luxury tented safari camp in a remote environment
- Drive financial performance, cost control, and revenue optimization
- Deliver exceptional guest experiences aligned with five-star standards
- Luxury tented safari camp in a remote environment.
Assistant General Manager
Elewana Collection
Zanzibar Island
02.2022 - 07.2023
- Managed multi-departmental operations including guest services, HR, finance, and maintenance
- Led budgeting, KPI tracking, and financial reporting
- Oversaw recruitment, staff training, and performance management
- Luxury resort on Zanzibar Island.
Relief General Manager
Elewana Collection
Ngorongoro Crater
02.2022
Assistant General Manager
Elewana Collection
Tarangire National Park
05.2021 - 01.2022
Assistant General Manager
Elewana Collection
Serengeti National Park
06.2019 - 05.2021
Assistant Food and Beverage Manager
Elewana Collection
Ngorongoro Crater
10.2018 - 06.2019
- Supported full F&B operations including budgeting and cost management
- Ensured high service standards and guest satisfaction
- Collaborated with sales and events teams to maximize revenue
Assistant Food and Beverage Manager
Elewana Collection
Arusha Town
09.2017 - 10.2018
Cultural Representative
The Walt Disney Company
Florida
08.2016 - 09.2017
Senior Safari Consultant
Safarihub
Arusha Town
12.2015 - 07.2016
Operations Manager
ANDA African Adventures LTD
Moshi
04.2012 - 10.2015
Marketing & Reservations Officer
Udzungwa Forest Tented Camp
Udzungwa National Park
05.2011 - 03.2012
Camp Secretary
Aarsleff- Interbeton JV
Iringa
09.2010 - 09.2011
Camp Clerk & Resident guide
Lake Manze Camp
Nyerere National Park
08.2009 - 01.2010
Education
Bachelor of Arts - Cultural Anthropology & Tourism
Iringa University College (Formerly:Tumaini University College)
07.2019
Skills
- Team leadership
- Reporting skills
- Strategic & Operational Leadership
- Financial Management & Budgeting
- Hospitality Management
- Luxury Guest Experience & Service Excellence
- Team Leadership & Staff Development
- Sustainability & Eco-Tourism Practices
- Stakeholder & Community Engagement
- Crisis & Remote Operations Management
Personal Information
Visa Status: Tanzanian
References
- Dr. Eliamani Laltaika, Judge Of The High Court Of Tanzania, United Republic Of Tanzania (URT), 0762 563 276, eliamani.laltaika@nm-aist.ac.tz
- Rodgers Daniel, Lodge Manager, Serengeti Explorer by Elewana, +255 759 906 430/ +255 699 066 521, lmr@serengetiexplorer.com
- Clay Johnson Odira, General Manager, Elewana Tarangire Treetops, 0767 897 178, claynjooni@gmail.com
Timeline
General Manager
Elewana Collection
08.2023 - Current
Assistant General Manager
Elewana Collection
02.2022 - 07.2023
Relief General Manager
Elewana Collection
02.2022
Assistant General Manager
Elewana Collection
05.2021 - 01.2022
Assistant General Manager
Elewana Collection
06.2019 - 05.2021
Assistant Food and Beverage Manager
Elewana Collection
10.2018 - 06.2019
Assistant Food and Beverage Manager
Elewana Collection
09.2017 - 10.2018
Cultural Representative
The Walt Disney Company
08.2016 - 09.2017
Senior Safari Consultant
Safarihub
12.2015 - 07.2016
Operations Manager
ANDA African Adventures LTD
04.2012 - 10.2015
Marketing & Reservations Officer
Udzungwa Forest Tented Camp
05.2011 - 03.2012
Camp Secretary
Aarsleff- Interbeton JV
09.2010 - 09.2011
Camp Clerk & Resident guide
Lake Manze Camp
08.2009 - 01.2010
Bachelor of Arts - Cultural Anthropology & Tourism
Iringa University College (Formerly:Tumaini University College)