REHEMA ZENO MBUYA
Dar es Salaam
Summary
Results-oriented professional holding Bachelor of Arts in Education from University of Dar Es Salaam. Demonstrates exceptional collaboration skills in team environments while sustaining high performance under pressure. Dedicated to efficient and organized task execution, consistently achieving quality results. Strong problem-solving abilities showcased through proactive engagement and idea exchange with colleagues.
Overview
16
16
years of professional experience
Work History
Operation and Customer Relation Officer
LUSUNGULWAMTWA COMPANY LIMITED
04.2021 - Current
- To Coordinate trucks from loading points to offloading points across Tanzania regions
- To do daily tracking of all loaded trucks till they reach intended destination safely
- Ensure that all operational activities are executed within allocated budget and timeline
- To handle all business enquiries from Fertilizer customers and transporters
- To maintain proper log of all incoming and outgoing correspondences
- Prepare Daily tracking report of loaded trucks
- Manage office equipment’s, supplies and stationery
- Prepare weekly and monthly reports of fertilizer distribution in the country
- Ensure operation of equipment by completing preventive maintenance requirements; by calling for repairs, maintaining equipment’s, inventories, and evaluating new equipment.
- Produce and distribute correspondence memos, letters, faxes and forms.
- Oversee and supervise the work of junior staffs.
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Operation and Customer Relation Officer
EXPORT TRADING GROUP (ETG) INPUTS LIMITED
02.2015 - 04.2021
- To Coordinate and provide support to all business units including financial, administrative and human resources departments
- Ensure that all operational activities are executed within allocated budget and timeline
- To handle all business enquiries from customers and transporters
- To maintain proper log of all incoming and outgoing correspondence
- Apply and coordinate with the Ministry of agriculture (Fertilizer Unit) for all importation and exportation permits of fertilizer
- Organize and schedule meetings and appointments
- Manage office equipment’s, supplies and stationery
- Prepare weekly and monthly reports of fertilizer distribution in the country
- Ensure operation of equipment by completing preventive maintenance requirements; by calling for repairs, maintaining equipment’s, inventories, and evaluating new equipment.
- Produce and distribute correspondence memos, letters, faxes and forms.
- Assist in the preparation of regularly scheduled reports.
- Oversee and supervise the work of junior staffs.
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Customer Care Relations and Cashier
MULTICHOICE TANZANIA LTD
10.2010 - 08.2014
- Communicate effectively customer monthly bills both orally and in writings
- Proactively educate and sale Multichoice services to customers especially DSTV packages
- Ensuring that all relevant transactions are captured on the applicable system correctly and receipts are being ensured to customers
- Prepare and submit daily transactions and banking report
- Listen and communicate customer quarries effectively
Customer Care Representative
VODACOM TANZANIA LTD
07.2010 - 09.2010
- Communicate effectively customer queries both orally and in writing
- Proactively educate and sale VTL products and services especially DATA TUZO and MPESA
- Ensuring all relevant documentation is correctly captured on the relevant and applicable system
- Prepare documents for statistical purposes
- Providing advice on purchasing products or services
- Answering clients or customer questions about properly using or accessing products or service
- Listening to clients or customer’s complaints or concerning and working to resolve their issues
Organizer of International Week of Students Event
08.2009
- Participated in organizing international week of student event in Tanzania
- Manage accommodation for participants.
- Organize transport for participants
- Manage food and drinks
- Prepare meals menu and schedule for the event
- Procure and manage stationery materials for all participants
Teaching Practice
09.2007
- Practiced teaching at kisutu and Africana secondary school
Education
Bachelor - Arts with Education
University of Dar- es- Salaam
01.2009
Advance Certificate of Secondary Education (ACSE) - Advance level Secondary Education
Ashira Girls Secondary school
01.2006
Certificate of Secondary Education (CSE) - Ordinary Level Secondary Education
WeruWeru Secondary School
01.2003
Certificate of Primary Education - Primary Level Education
Turiani Primary School
01.1999
Skills
- Computer literacy
- Microsoft Word and Excel
- Internet proficiency
- Email management
- Software installation
- Communication skills
- Oral and written communication
Teaching Practice
- Kisutu Secondary School, 09/2007
- Africana Secondary School, 09/2008
Personal Information
- Date of Birth: 12/27/85
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Languages
- English, Fluent in speaking and writing
- Swahili, Fluent in speaking and writing
References
- Deodat Michael, Export Trading Group Ltd, Human Resource Manager, P.O BOX 10295, Dar-es-Salaam, deodat.michael@etgworld.com, +255685022202
- Lucina Mbuya, Elizabeth Glaser Pediatric Aids Foundation, Organization Secretary, P.O BOX 1628, Dar-es-Salaam, lmbuya@pedaids.org, +255769266363
- Wiston Chaula, Lusungulwamtwa Company Ltd, Finance and Accounts Manager, P.O BOX 314, Dar-es-Salaam, chaulawiston@gmail.com, +255719018003
Organizer Experience
International Week of Students Event in Tanzania, 08/2009, Manage accommodation for participants., Organize transport for participants, Manage food and drinks, Prepare meals menu and schedule for the event, Procure and manage stationery materials for all participants
Working Central Objective
To utilize my knowledge, skills, experience and potentials in achieving success through team working and having sustainable outcomes.
Timeline
Operation and Customer Relation Officer
LUSUNGULWAMTWA COMPANY LIMITED
04.2021 - Current
Operation and Customer Relation Officer
EXPORT TRADING GROUP (ETG) INPUTS LIMITED
02.2015 - 04.2021
Customer Care Relations and Cashier
MULTICHOICE TANZANIA LTD
10.2010 - 08.2014
Customer Care Representative
VODACOM TANZANIA LTD
07.2010 - 09.2010
Organizer of International Week of Students Event
08.2009
Teaching Practice
09.2007
Bachelor - Arts with Education
University of Dar- es- Salaam
Advance Certificate of Secondary Education (ACSE) - Advance level Secondary Education
Ashira Girls Secondary school
Certificate of Secondary Education (CSE) - Ordinary Level Secondary Education
WeruWeru Secondary School
Certificate of Primary Education - Primary Level Education
Turiani Primary School