Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic
REHEMA MOSSES

REHEMA MOSSES

DAR ES SALAAM

Summary

Hardworking and reliable professional with experience in customer service, loan recovery, research, and team supervision. Skilled in talking to clients, solving problems, keeping records, and following rules, like KYC and AML. Ready to help grow the bank’s customer base and keep clients happy.

Overview

10
10
years of professional experience

Work History

Teacher

Government
Dodoma, Tanzania
12.2020 - Current
  • Designed interactive lesson plans to address diverse learning needs of students.
  • Facilitated classroom discussions to enhance student participation and understanding.
  • Implemented assessment strategies to evaluate student learning effectively.
  • Partnered with colleagues to develop interdisciplinary projects and activities.
  • Communicated regularly with parents regarding student progress and concerns.
  • Built and strengthened positive relationships with students, parents, and teaching staff.

Internship on Loan Recovery

NMB Bank
Dar Es Salaam, Tanzania
11.2019 - 03.2020
  • Supported the Loan Recovery Unit in tracking and managing overdue loan accounts.
  • Assisted in communicating with clients regarding outstanding balances and repayment schedules.
  • Maintained and updated loan recovery records in compliance with bank procedures.
  • Participated in the preparation of weekly and monthly recovery reports.
  • Worked closely with loan officers and legal teams to follow up on default cases.
  • Helped in reconciling customer payments and resolving account discrepancies.
  • Contributed to the improvement of recovery strategies through data entry and trend analysis.

Supervisor

Marice Dry Cleaner
Dar Es Salaam, Tanzania
02.2017 - 01.2019
  • Oversaw customer interactions from order intake to delivery, ensuring a personalized, timely, and high-quality service experience.
  • Contacted customers to confirm service details, follow up on special requests, and build strong retention through personalized engagement.
  • Led a team of service staff, providing coaching on service delivery standards and client handling to enhance customer satisfaction.
  • Identified client service trends and provided feedback to improve offerings, aligning service delivery with customer expectations.
  • Coordinated inventory, staffing, and reporting, ensuring smooth daily operations while adhering to compliance and safety standards.

Research Assistant

Public Health Institute-KCMUCo
Kilimanjaro, Tanzania
12.2015 - 12.2016
  • Engaged with community members and handled client information with care, following ethical and professional standards (similar to KYC/AML).
  • Collected and analyzed data, prepared reports, and helped track project progress—just like monitoring customer portfolios.
  • Solved participant questions and complaints in the field, ensuring clear communication and satisfaction.
  • Trained and guided junior team members, showing leadership and teamwork skills.
  • Adapted to new tools and project changes quickly, showing flexibility, and a willingness to learn.

Education

Master of Arts - Public Admninistration

Sun Yat-Sen University
Republic Of China
06-2025

Bachelor of Arts - Art With Education

Tumaini University Makumira
Arusha-Tanzania
11-2015

Skills

  • Communication skills
  • Training and development
  • Customer relationship management
  • Sales and cross-selling support
  • Portfolio monitoring and reporting
  • Client retention and communication
  • KYC/AML compliance awareness
  • Complaint handling and service recovery
  • Team coaching and supervision

Referees

Prof. Wang Haining, Associate Professor

Sun Yat-sen University

China, mainland

wanghn36@mail.sysu.edu.cn

Prof. Sia Msuya, lecturer

Institute of Public Health

Kilimanjaro Christian Medical University College

P.O. Box 2240

Moshi, Kilimanjaro

+255 763 741 089

Sarah Paul 

Contact Center Manager, Outbound

sarahpm86@gmail.com

0754274842

Timeline

Teacher

Government
12.2020 - Current

Internship on Loan Recovery

NMB Bank
11.2019 - 03.2020

Supervisor

Marice Dry Cleaner
02.2017 - 01.2019

Research Assistant

Public Health Institute-KCMUCo
12.2015 - 12.2016

Master of Arts - Public Admninistration

Sun Yat-Sen University

Bachelor of Arts - Art With Education

Tumaini University Makumira

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