OSCAR MASSAWE
Mwanza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Branch Operations Officer
Nmb Plc
07.2022 - Current
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Resolved various issues impacting sales management and business operations.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Represented bank at community events to establish strong ties and promote business.
- Met with clients to generate new business and negotiate contracts.
- Processed customer transactions promptly, minimizing wait times.
- Sold and cross-sold bank products to new and existing customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Maintained strict confidentiality of bank records and client information.
Contact Center Agent
Nmb Plc
03.2019 - 07.2020
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for products, services, and company information.
- Answered over 80 calls per shift to meet fast-paced call center demands.
- Entered customer information into customized computer system with nmb cure to document and organize client records.
- Resolved concerns with products or services to help with retention and drive sales.
Business Co
Lubigaba Business Advisory (LBA)
02.2019 - 03.2019
- Sorted documents and maintained organized filing process.
- Used computer software to store and retrieve data.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
Bachelor Of Commerce - Finance
University of Dar Es Salaam
Dar Es Salaam 11.2017
Skills
- Goals and Performance
- Trustworthiness
- Financial Analysis
- Teamwork
- Risk Analysis
- Multitasking Abilities
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Timeline
Branch Operations Officer
Nmb Plc
07.2022 - Current
Contact Center Agent
Nmb Plc
03.2019 - 07.2020
Business Co
Lubigaba Business Advisory (LBA)
02.2019 - 03.2019
Bachelor Of Commerce - Finance
University of Dar Es Salaam
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