REGAN NGOWA
ARUSHA
Summary
Results-oriented Supervisor with expertise in workforce optimization and customer loyalty enhancement. Developed and implemented training programs that improved team efficiency and service quality. Experience in cash handling and point-of-sale operations, ensuring accurate transactions and exceptional customer experiences. Organized and proactive in collaborative environments.
Overview
2
2
years of professional experience
Work History
Cashier
Joker Africa Limited
Arusha, Tanzania
01.2020 - 12.2020
- Processed customer transactions accurately and efficiently using point-of-sale system to enhance transaction speed.
- Maintained accurate cash drawer and balanced at shift end.
- Handled returns and exchanges following company policies.
- Collaborated with team members to ensure smooth operations.
- Provided excellent customer service to enhance shopping experience.
- Adhered to health and safety standards during daily tasks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks designated by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operations and customer service protocols to ensure consistent service quality.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained strong relationships with team members to foster collaboration.
- Enhanced customer satisfaction by personalizing service and addressing individual customer needs.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Supervisor
Parimatch
Arusha, Tanzania
01.2019 - 04.2019
- Supervised daily operations to ensure compliance with company standards.
- Trained new staff on procedures and best practices for customer service.
- Coordinated scheduling and shifts to enhance workforce efficiency and ensure adequate coverage.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Monitored team performance and provided feedback for improvement.
- Implemented processes to streamline workflow, resulting in reduced delays.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed daily operations for a team of 15 employees, ensuring efficiency and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed strategies to elevate customer service standards across the organization.
- Trained new employees on company policies and procedures.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Implemented quality control measures, significantly reducing error rates.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
High School Diploma -
Mringa Secondary School
Arusha09-2003
Skills
- Point-of-sale operation
- Sales transaction processing
- Cash handling
- Customer service
- Employee training
- Team collaboration
- multitasking
- active listening
- verbal communication
- Driving basic skills
Languages
English
Elementary (A2)
A2
Timeline
Cashier
Joker Africa Limited
01.2020 - 12.2020
Supervisor
Parimatch
01.2019 - 04.2019
High School Diploma -
Mringa Secondary School