Raymond Yomo

• Lead and overseeing the country cash chain strategy implementation and execution pan bank to drive more business opportunities leading to 20% in profit margins for the cash portfolio
• Lead and overseeing Country Client engagement as well as issue resolution ensure smooth processing to the bank portfolio of more than 200 clients.
• Lead all country cash projects both internal and regulatory and act as the focal point for any system enhancements to maximize the online channels capabilities and products
• Lead and drive engagements internal and external to ensure smooth running of business as well as adherence to regulations and controls in place with both internal and external stake holders
• Oversee and monitor the cost of the department and create initiatives to create saving pools and drive down the cost effectively by 10% in 2023.
• Support and drive team engagement as well as team development and learning/training
• Applied scenario analysis and attention to detail to ensure high-quality work outputs and effective decision support
• Extracted lessons from previous projects and analysis done and advisory mandates to provide valuable input for key transactions
• Prepared business documents and presentations, distilling complex information into logical, comprehensive, and concise formats
• Utilized graphics and tables to effectively present data and enhance the clarity of reports
• Demonstrated active listening skills to identify and address client and stakeholder needs.
• Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
• Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
• Acted as a liaison between project and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
• Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
• Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
• Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.

• Drive cash chain strategy implementation through stake holder’s engagement and deals execution for maximum output to drive more business and ensure maximum utilization of platform with nil breach
• Drive Client engagement in proposing value solutions and products and overseeing utilization into existing channels to drive business and ensure smooth processing to clients that lead to 15% spike of channels utilization and 20% profit between 2021 to 2023.
• Lead all country projects and system enhancements for online platforms, products and channels and provide country sign off to ensure minimum impact to clients and maximize system capabilities as well as drive and support any regulatory enhancement and new systems requirements
• Lead and participate in all engagements internal and external to ensure smooth running of business as well as adherence to regulations and controls in place
• Support the Client service team in executing the strategy in ensuring client satisfaction through various initiatives and engagement
• Drive cost minimization and expenditures and drive initiatives to create more efficiency, process automation, and drive more utilization of our channels
• Support and Drive the digitization agenda Pan Bank for country for all manual transactions in line with the group digitization agenda
• Supported and drive unit engagement as well as team development, learning and welfare
• Engagement with the regional teams in terms of running strategically the digitization agenda for the bank
• Performed in-depth financial statement analysis and assessed Product utilization

• Oversee processing of online transactions for Corporate, Retail and Priority Banking Segment clients and provide daily reports to stake holders as well as handle queries
• Commission collection of clients through migration to Billing system to enable automatic commission collection.
• Oversee all client set up, enhancements and regulatory changes are done timely and drive engagements to ensure timely delivery of projects both internal and external
• Support set up and processing of Escrow activities in country
• Report preparation and sharing to stake holders daily to provide key insight and information for their clients.

• Process manual payments according to swift standard and ensure EOD is performed as per controls
• Perform reconciliation of accounts for the unit and oversee write off and operational loss
• Oversee the processes are updated and addressing the risk for processing
• Perform call back with clients and client engagement in addressing key concerns and queries
• Perform reconciliation for the accounts of the unit.

• Implement and drive the digitization strategy across the East Africa Markets for the Corporate Clients
• Migrate Corporate clients to alternative Digital channels for their manual products
• Coordinate and oversees the end-to-end process from client engagement, Proposal and Migration to digital channels
• Coordinate the various committees for the three countries in terms of engagements, knowledge sharing and strategies around successful migration of the corporate clients
• Prepare and share MIS reports and presentations on the agenda for the region for the volumes and utilization of the channels
• Track and share periodic reports to the senior Regional and Global leadership Teams on the progress and success rate compared as compared to the yearly target in place
• Track cost utilization for our corporate clients utilizing manual channels and the saving leading to the migration to alternative channels
• Conducted detailed market analysis and evaluated the financial soundness of investment and advisory transactions
• Managed data collection needs and coordinated with clients to obtain necessary financial, operational, and market information.

• Conducting checks on the controls of the unit monthly and create controls to mitigate processing Risk
• Enhancing training to the units on the key controls and create management plan during Audit

Prepare regulatory reports to Finance to be circulated to Central Bank, Head Asset and Liquidity Management and to the EP, Head Financial Markets TZ and reports showing financial markets products processing and utilisation.

• Process derivatives, forwards contracts and fixed deposits products and facilities to corporate clients both global and local corporate as well reconciliation securities in holdings
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Onboard 20 clients to online Banking and engaging them to understand and propose value propositions to them
• Receive client payment transfers and process a volume of 200 transactions being the leading person in the branch network
• Conduct Training to 200 staff on the process to enhance more knowledge of activities done at the branch.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Utilized problem-solving skills to address customer queries and complaints.
• Contributed to sales growth by up-selling additional products or services when appropriate.