Rashid Ismail Namata
Jaz Elite Aurora
Arusha
Work Preference
Work Type
Full TimeLocation Preference
On-SiteLocation:
ArushaOpen to relocation:
YesImportant To Me
Career advancementSummary
Accomplished Food & Beverage Manager with over a decade of experience in upscale hotels and luxury resorts. Expertise in optimizing costs, increasing revenue, and improving profit margins through strategic budgeting and inventory management. Strong background in staff recruitment and training, fostering a service-oriented culture while ensuring compliance with health and safety standards. Experienced in managing large-scale events and integrating technology to enhance operational efficiency.
2
Languages
1
Certification
13
years of professional experience
Work History
F&B Manager
10 Months- Managed daily restaurant operations to support efficient service.
- Monitored sales, managed costs, and contributed to budgeting to achieve profit goals.
- Developed and executed promotions to attract more customers and increase sales.
- Trained, scheduled, and supervised restaurant staff.
- Resolved customer concerns and provided exceptional service to ensure high satisfaction.
- Coached staff performance and supported productivity improvements.
- Ordered food, beverages, and supplies while reducing waste.
F&B Manager
2 Years 3 Months- Operational Oversight: Supervise day-to-day operations of all F&B outlets (restaurant, bar, room service, banquets, etc.).
- Financial Management: Developed and managed F&B budgets, monitored expenses, and controlled costs to enhance profitability.
- Staff Management: Recruit, train, schedule, and supervise F&B staff, motivate team members, and conduct performance evaluations.
- Achieved high guest satisfaction through consistent delivery of top-tier service.
- Menu Planning & Coordination: Collaborate with chefs on menu design, costing, and seasonal updates.
- Compliance & Safety: Ensure all outlets comply with health, safety, hygiene, and sanitation standards.
- Inventory & Supply Chain Management: Managed inventory levels and oversaw purchasing processes to ensure efficient supply of food, beverages, and equipment.
- Technology & Systems Management: Utilize POS systems and other digital tools to streamline operations.
Assistance F&B Manager
4 Years- Supervise staff during peak hours and provide on-the-floor support.
- Supervised shifts during busy periods, facilitating efficient operations and high service standards.
- Address guest feedback and resolve complaints in a timely and professional manner.
- Managed supply ordering, maintaining optimal stock levels to support uninterrupted service.
- Conducted regular inspections, identifying and addressing concerns to uphold quality standards.
- Prepare basic reports on performance, sales, and feedback for management.
- Communicated with other departments to address issues.
Assistance Bar Supervisor
1 Year 10 Months- Streamlined bar operations to improve customer service experience.
- Supervise bartenders and bar backs during shifts.
- Addressed guest inquiries, special requests, and complaints with professionalism and efficiency.
- Conducted regular stock counts and report discrepancies.
- Maintained high standards of cleanliness, hygiene, and safety in the bar area.
- Educated guests on product offerings and implemented upselling techniques to increase sales.
- Acted as the Bar Supervisor in their absence, making key operational decisions.
Bartender
2 Years 6 Months- Took drink orders promptly and provided tailored recommendations to enhance customer experience.
- Mix cocktails accurately and with care while keeping taste and presentation consistent.
- Prepare and serve alcoholic and non-alcoholic drinks based on standard recipes.
- Prepared bar for service by restocking inventory, cleaning tools, and arranging garnishes to ensure efficiency.
- Monitored and replenished bar supplies, including spirits, mixers, ice, garnishes, and glassware, to maintain optimal service levels.
- Use the point-of-sale system to enter orders and handle payments.
Waiter & Cashier
1 Year 9 Months- Delivered exceptional customer service to enhance guest experiences.
- Focused on creating a welcoming atmosphere to enhance guest satisfaction.
- Mastered POS system to streamline transaction processes.
- Processed payments and compiled daily revenue reports.
- Proper communication and active listening to customer and among staff.
- Review the menu, specials, and any changes with the chef/manager.
- Attending training to sharpen my skills in services.
Education
CERTIFICATE - Hotel Management
- Major: Tourism & Hospitality
- Minor: Hotel Management
- Related coursework: Food & Beverages service, Front office management, Food production, Travel Tourism management, Housekeeping, Healthcare.
UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE) - Arts subjects
- Minor: History, Language & Geography
- Related coursework: Basic Math, General Studies & IT Literacy
UGANDA CERTIFICATE OF EDUCATION (UCE) - Arts subjects
CERTIFICATE OF PRIMARY EDUCATION EXAMINATION (PSEE) - All subjects
Skills
Operational management
Budget management
Menu design
Promotional strategy
Food and beverage knowledge
Health and safety regulations
Technology proficiency
Problem-solving and decision-making
Leadership and team management
Customer service excellence
Certification
- Certified as a well-trained in Technology Integration & POS System at Gran Melia- Arusha, 2022
- Certified Masterclass in Craft Beverage- Twiga Brewery, 2024
- Certified in IT Course.
- Certificate in Leadership at Gran Melia - Arusha, 2022
Languages
Swahili- Native (Fluent), English- Fluent, French- Fluent
Training, Workshops & Seminar Attended
- Food & Safety Hygiene Level 3- Gran Melia
- Mentorship & Networking: Industry networking events, since 2019
- Culinary & Wine Pairing Education- RednWhite Beverage Distributors Training Program, 2020
- Leadership in Hospitality Management- Leadership Development Program Trainings at Gran Melia, 2020- 2021
- Guest Experience & Service Excellence Workshops - Gran Melia Training, 2020-21
- Sustainability & Environmental Responsibility- Sustainable Practices in F&B Management Seminar- 2022
- Craft Beverage Masterclass- Twiga Brewery, 2024
- Technology Integration- POS System Training
Languages
English
B2
Upper Intermediate
French
B2
Upper Intermediate
Accomplishments
- Best Leader of the Year at Gran Melia - Arusha. 2021
Timeline
F&B Manager
Jaz Elite Aurora
08.2025 - 06.2026
F&B Manager
Prince & Priu Inc Ltd- Sanna Boutique Hotel
04.2023 - 07.2025
Assistance F&B Manager
Gran Melia Hotel
04.2019 - 04.2023
Assistance Bar Supervisor
Kiwengwa Strand Hotel
06.2017 - 04.2019
Bartender
Pongwe Beach Hotel
11.2014 - 05.2017
Waiter & Cashier
Kiwengwa Strand Hotel
01.2013 - 10.2014
VICTORIA INSTITUTE OF TOURISM
CERTIFICATE from Hotel Management
MBARALA ALLIANCE SCHOOL
UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE) from Arts subjects
MBARARA ALLIANCE SCHOOL
UGANDA CERTIFICATE OF EDUCATION (UCE) from Arts subjects
MCHIKICHINI PRIMARY SCHOOL
CERTIFICATE OF PRIMARY EDUCATION EXAMINATION (PSEE) from All subjects