Raphael Maiga
Software Developer
Dar es Salaam,Dar es Salaam Region
Summary
IT professional with expertise in technical support, Linux administration, and user interface design. Known for providing effective IT solutions and enhancing system performance through proactive troubleshooting. Committed to ensuring data integrity and security while staying current with technology trends. Aiming to bring skills in cloud computing and cybersecurity to support organisational growth.
Overview
3
3
years of professional experience
Work history
Information technology technician
Tanzanet Technologies Limited
Dar es Salaam, Dar es Salaam Region
09.2025 - Current
- Reduced downtime with proactive troubleshooting, diagnosing, and repairing network problems.
- Assessed user needs and requirements, providing appropriate IT solutions in response.
- Maintained company databases to ensure data integrity and security.
- Kept abreast with latest technology trends to suggest suitable upgrades.
- Responded swiftly to user queries for enhanced customer satisfaction.
- Initiated preventive measures against security breaches; safeguarded confidential information.
- Ensured proper disposal of obsolete hardware; adhered to environmental regulations.
- Improved system efficiency by performing routine maintenance and upgrades.
- Installed new systems; ensured seamless integration into the existing network.
- Instructed staff on software usage, enhancing their productivity.
- Developed technical documentation for reference and training purposes; facilitated knowledge transfer amongst team members.
- Conducted regular audits of IT systems to ensure compliance with industry standards and regulations.
- Implemented data backup protocols, safeguarding critical information from potential loss or corruption.
- Managed inventory of IT assets, ensuring optimal utilisation without any shortages or excesses.
- Coordinated with vendors for timely delivery of IT equipment and services, reducing operational delays.
- Ensured continuity of service through proactive monitoring of network infrastructure health.
- Participated in IT projects, contributing towards successful completion within set deadlines.
- Rectified software bugs; improved overall system performance.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Investigated and diagnosed customer's technical and product queries.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Installed new software for users and monitored version and patch update requirements.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Tested function of peripheral equipment and completed quality repairs.
- Updated and improved web pages for relevancy and accuracy.
Computer technician
Suma Jkt Garments Company
Dar es Salaam, Dar es Salaam Region
07.2024 - 10.2024
- Created back-up files for retrieval during potential system failures.
- Conducted detailed diagnostics tests with specialised software tools.
- Formulated customised IT solutions to meet specific customer needs.
- Assisted colleagues with troubleshooting, fostered a supportive work environment.
- Updated all office computers, ensured up-to-date software use.
- Installed anti-virus programmes, enhanced computer safety measures.
- Revamped outdated systems, boosted overall technological capabilities.
- Trained staff on new technologies to increase productivity.
- Installed new hardware, improved system performance.
- Liaised between the IT department and clients for better communication and understanding of requirements.
- Solved complex software problems for client satisfaction.
- Streamlined workflow processes by devising efficient IT strategies.
- Optimised network functionality to ensure seamless online communications.
Information technology officer
Tanzania Revenue Authority
Dar es Salaam, Dar es Salaam Region
06.2023 - 10.2023
- Contributed to budgeting decisions by offering expert advice on cost-effective tech solutions.
- Implemented disaster recovery plans, ensuring business continuity during critical times.
- Optimised existing network infrastructure for better connectivity across departments.
- Achieved system efficiency with meticulous troubleshooting and problem-solving techniques.
- Monitored and updated software certifications for full compliance.
- Recruited and trained system analysts, programmers and engineers.
Education
A-Levels - PCM (Physics, Chemistry, Mathematics)
Msolwa Secondary School
Dar es Salaam, Dar es Salaam Region 05.2019 - 05.2021
Bachelor of Science - Computer Science
University Of Dar es Salaam
Dar es Salaam, Dar es Salaam Region 10.2021 -
Skills
- Technical support provision
- Linux administration
- User interface design
- Strategic it planning
- IT consultancy
- Operating systems expertise
- Database management
- Cloud computing
- Networking expertise
- Systems Analysis
- Hardware Maintenance
- MySQL
- VLANs
- Mobile device troubleshooting
- Computer backup management
- Database administration
- Cybersecurity knowledge
Languages
English
Elementary
Swahili
Fluent
Timeline
Information technology technician
Tanzanet Technologies Limited
09.2025 - Current
Computer technician
Suma Jkt Garments Company
07.2024 - 10.2024
Information technology officer
Tanzania Revenue Authority
06.2023 - 10.2023
Bachelor of Science - Computer Science
University Of Dar es Salaam
10.2021 -
A-Levels - PCM (Physics, Chemistry, Mathematics)
Msolwa Secondary School
05.2019 - 05.2021