Rahma Pardhan

Title: Online Bookshop Manager/Owner

Job Description:

As the manager/owner of an online bookshop, my role is multifaceted, encompassing various responsibilities essential for the smooth operation and success of the business. My primary objective is to curate an engaging and diverse collection of books while providing exceptional customer service to ensure customer satisfaction and loyalty. Below are the key responsibilities and qualifications:

Responsibilities:

1. Curate Book Collection: Select and curate a diverse range of books across genres, catering to different tastes and interests of customers.

2. Inventory Management: Monitor inventory levels, track sales trends, and replenish stock as needed to ensure a well-stocked and up-to-date inventory.

3. Website Management: Oversee the maintenance and optimization of the online bookshop website, ensuring a user-friendly interface, smooth navigation, and secure transactions.

4. Marketing and Promotion: Develop and implement marketing strategies to promote the online bookshop, attract new customers, and retain existing ones. This includes social media marketing.

5. Customer Service: Provide excellent customer service by promptly addressing inquiries, resolving issues, and ensuring a positive shopping experience for every customer.

6. Fulfillment and Shipping: Coordinate order fulfillment, packaging, and shipping processes to ensure timely delivery of orders and customer satisfaction.

7. Financial Management: Manage the financial aspects of the business, including budgeting, pricing strategies, and financial reporting.

8. Stay Updated: Stay abreast of industry trends, emerging authors, and popular book releases to continually enhance the bookshop's offerings and competitiveness.

Qualifications:

1. Passion for Books: A deep passion for literature and a genuine interest in promoting.

2. Marketing Acumen: Strong marketing and promotional skills, including social media marketing, content creation, and branding.

3. Customer Focus: Excellent interpersonal and communication skills with a customer-centric approach.

4. Organizational Skills: Strong organizational and multitasking abilities to manage inventory, orders, and customer inquiries efficiently.

5. Business Acumen: Basic understanding of business principles, including inventory management, financial planning.

6. Adaptability: Ability to adapt to changing market trends and customer preferences to stay competitive in the online book retail industry.

• Continuing education in Psychology
• Member of :LEO OF SPRINT TEAM
• Awarded :Certificate of completion in introduction to psychology, Distinction Certificate for microsoft Word.