Rahma Mpangala
Dar es Salaam,Tanzania
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking an opportunity to enhance my abilities while contributing to the company's growth.
Overview
13
13
years of professional experience
Work History
Sales Manager's Assistant
King of Sambusa Tea Corner
Dar Es Salaam, Tanzania
05.2024 - 12.2024
- Assisted customers, took orders, and provided information about the daily menu and specials
- Addressed customer inquiries, resolved issues, and complaints
- Ensured that orders were prepared and delivered promptly
- Handled cash and mobile transactions
- Handled customer complaints and resolved them efficiently to maintain positive relationships
- Maintain and ensure the kitchen and dining areas were clean and organized
- Event coordination: assist in organizing special events and catering services
Sales Supervisor and Cashier
G-TIDE Tanzania
Dar Es Salaam, Tanzania
01.2012 - 12.2012
- Managed sales staff by guiding and motivating the sales team
- Addressed customer complaints related to product or service sales
- Received payment by cash, issued receipts, refunds, or exchanges accordingly
- Calculate total payments received and reconcile with total sales
- Exceeded targeted goals through strategic customer cultivation
Education
Diploma - Social Work
The Institute of Social Work
Dar Es Salaam12.2017
Basic Technician Certificate - Social Work
The Institute Of Social Work
Dar Es Salaam11.2014
Skills
- Microsoft Applications (Word, Excel)
- Communication Skills
- Cash register operation
- People management skills
- Effective time management skills
- Ability to organize and prioritize a busy schedule
Languages
- Swahili, First Language
- English, C2 Proficient
Timeline
Sales Manager's Assistant
King of Sambusa Tea Corner
05.2024 - 12.2024
Sales Supervisor and Cashier
G-TIDE Tanzania
01.2012 - 12.2012
Diploma - Social Work
The Institute of Social Work
Basic Technician Certificate - Social Work
The Institute Of Social Work