Rahma Haule

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
• Developed and implemented marketing strategies to promote hotel services.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Provided exceptional service and assistance to guests upon check-in.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
• Increased customer service ratings through personable service.
• Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.

• Implemented project management techniques to overcome obstacles and increase team productivity.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
• Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Answered central telephone system and directed calls accordingly.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

Presented and was just doing advertisements about any quantity that will be provided to advertisers.

• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

• Designed monthly activity schedules to balance play, rest and learning time.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
• Monitored children's activities to verify safety and wellbeing.