Rahim Shoki
Dar Es Salaam
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Experience Agent
CRDB BANK
Dar Es Salaam
04.2023 - Current
- Reduced response time for customer queries by implementing effective communication strategies.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
Front Desk Associate
Element By Westin Dar Es Salaam
Slip Way Masaki
02.2022 - 02.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
Advance Education -
St Lawrence Paris Palais
Uganda 2015
O-Level Education -
Marian Boy's Secondary School
Bagamoyo2012
Science In Marketing - Marketing
MAKERERE UNIVERSITY
Uganda01.2019
Skills
- Complaint Handling
- Call Center Experience
- CRM Integration
- Email Performance Reporting
Accomplishments
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Referees
●Ena mwangama ( Senior Manager Customer experience department CRDB BANK)
+255754711136
Ena.mwangama@crdbbank.co.tz
●Emanuel Chance (Manager Customer center CRDB BANK)
+255744447422
Emanuel.chance@crdbbank.co.tz
•Amani (Human resource Manager Element By Westin)
0779999078
Timeline
Customer Experience Agent
CRDB BANK
04.2023 - Current
Front Desk Associate
Element By Westin Dar Es Salaam
02.2022 - 02.2023
Advance Education -
St Lawrence Paris Palais
O-Level Education -
Marian Boy's Secondary School
Science In Marketing - Marketing
MAKERERE UNIVERSITY