Rachel Mesaki Ndanshau
Dar es salaam
Summary
Dynamic Customer Service Manager with proven skills in logistics coordination, issue resolution, and performance analysis. Adept at developing effective policies and analyzing customer feedback to drive service improvements.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Steadfast Logistics (T) limited (Clearing and Forwarding)
Dar es salaam
04.2024 - Current
- Managed customer inquiries through various communication channels effectively.
- Resolved issues and complaints by collaborating with internal teams promptly.
- Developed and maintained customer service policies aligned with company standards.
- Analyzed customer feedback to identify service improvement opportunities.
- Coordinated logistics operations to ensure timely delivery of services.
Store Keeper
Medinova Healthcare
Dar es salaam
03.2023 - 02.2024
- Managed inventory levels to ensure accurate stock availability in healthcare facility.
- Organized and maintained storage areas for medical supplies and equipment.
- Coordinated with suppliers to facilitate timely receipt of shipments.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Provided assistance in loading and unloading trucks when needed.
- Received delivery of incoming materials to reconcile purchase orders.
Operations Co-coordinator
Fast Forward International Tanzania LTD (Clearing and Forwarding)
Dar es salaam
01.2015 - 03.2019
- Coordinated logistics for import and export shipments across multiple regions.
- Managed documentation processes for customs clearance and compliance requirements.
- Collaborated with clients to understand shipping needs and provide tailored solutions.
- Facilitated workshops with internal teams to brainstorm ideas for new initiatives.
- Evaluated vendor proposals against organizational objectives and negotiated contracts accordingly.
- Evaluated existing systems for potential improvements or upgrades.
Call center Agents Debit Collector
Zeta web Institute (South Africa)
Capetown
01.2013 - 12.2013
- Managed high volumes of inbound customer inquiries efficiently.
- Provided detailed product information to assist customers with decisions.
- Resolved customer complaints using effective problem-solving techniques.
- Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
- Processed orders accurately and timely.
Sales Person
Shoe Head Quarter Cape Town (South Africa)
Capetown
01.2010 - 12.2011
- Assisted customers in selecting footwear and accessories for their needs.
- Maintained store displays to highlight new arrivals and promotions.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
Accounts Revenue Assistant
Precision Air Head Office Tanzania
Dar es salaam
03.2007 - 12.2009
- Managed revenue data entry for financial reporting accuracy.
- Assisted in processing invoices and vendor payments promptly.
- Collaborated with finance team to resolve discrepancies efficiently.
- Monitored the status of collections activities, such as overdue payments or past due accounts.
- Created reports for management on cash flow, revenue, and accounts receivable.
- Reconciled bank statements with general ledger entries each month.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Purchase Officer
Lion Hotel
Dar es salaam
01.2006 - 01.2007
- Managed supplier relationships to ensure timely delivery of quality products.
- Evaluated vendor proposals to select optimal purchasing options for hotel needs.
- Coordinated inventory levels to support operational requirements and reduce waste.
- Reviewed purchase orders for accuracy and compliance with internal policies.
- Trained new staff on procurement processes and best practices in purchasing activities.
Education
Bachelor of Arts - Baccalaureus Artium {B.A} in Sociology And Languag
University of Western Cape (South Africa)
South Africa03-2012
Skills
- Customer service management
- Policy development
- Performance analysis
- Issue resolution
- Communication technology
- Customer relationship management
- Inventory management
- Logistics coordination
- Operations optimization
- Vendor negotiations
- Problem solving
- Team leadership
- Conflict de-escalation
- Time management
- Training facilitation
- Call center operations
- Report preparation
Timeline
Customer Service Manager
Steadfast Logistics (T) limited (Clearing and Forwarding)
04.2024 - Current
Store Keeper
Medinova Healthcare
03.2023 - 02.2024
Operations Co-coordinator
Fast Forward International Tanzania LTD (Clearing and Forwarding)
01.2015 - 03.2019
Call center Agents Debit Collector
Zeta web Institute (South Africa)
01.2013 - 12.2013
Sales Person
Shoe Head Quarter Cape Town (South Africa)
01.2010 - 12.2011
Accounts Revenue Assistant
Precision Air Head Office Tanzania
03.2007 - 12.2009
Purchase Officer
Lion Hotel
01.2006 - 01.2007
Bachelor of Arts - Baccalaureus Artium {B.A} in Sociology And Languag
University of Western Cape (South Africa)