RACHEL HAJI KAMTAWA
DAR ES SALAAM,TANZANIA
Summary
Driven Sales and Marketing Officer with knack for creating compelling campaigns that boost brand visibility and sales through innovative approaches. Known for delivering measurable improvements in market share and customer retention.
Ambitious with excellent communication abilities. Highly skilled in customer engagement and strategic planning, contributing to driving brand growth and market share. Eager to make tangible impact in Sales and marketing role.
Aspiring Marketing Officer seeks practical experience in communications role to build on passion, knowledge and experience.
Creative-Dedicated Sales and Marketing Manager offering 20 years of shipping/Transport and logistics expertise. Focused on the continued achievement of sales and marketing targets through exceptional client management, creative campaign implementation and social media strategy. Communicates and collaborates well to aid team achievement.
Target-motivated Sales and Marketing Manager with 20 years of experience in efficient and profitable shipping/Transport and logistics industry management. Dedicated to improving company engagement, interaction and reputation through strong creativity,dedication and innovative energy.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Sales and Marketing / Pricing officer
FREIGHT FORWADERS TANZANIA LTD
Dar es Salaam, Dar es Salaam Region
01.2023 - Current
- Conducting thorough market research, identifying potential avenues for increased sales.
- Maintain clear and concise communication via email and in urgent cases via telephone. Acknowledge emails immediately
- Sales visits
- Submit sales visits reports, Prepare and submit quality, genuine, and accurate reports .
- Follow up with operations to ensure secured accounts are well serviced. Ensure Daily Status Reports (DSR) and all mandatory updates are timely updated to client.
- Constantly aware of customer's needs and priorities. Effectively manages both internal and external customer interactions
- Solid understanding of business and its objectives. Demonstrates clear understanding of Company goals analyses, negotiate and persuade clients.
- Solid understanding of business and its objectives. Demonstrates clear understanding of finance principles. Can analyse, negotiate and persuade
- Communicates confidently and articulately across all platforms both internally and externally
- Effectively organises and motivates individuals to combine into successful team
- Good Appearance, Exceptional Skills, Commitment to job; problem solving skills; creativity, etc
- Represent company in international/diplomatic meetings/events
- Identified business opportunities for growth and expansion.
- Facilitated product promotion on various digital platforms, enhancing online presence.
- Collaborated with colleagues for effective teamwork.
Customer Service & Claims Manager
EVERGREEN SHIPPING LINE (AGENT) TANZANIA
Dar es Salaam, Dar es Salaam Region
03.2009 - 03.2021
- Managed over 500 teus customer calls per year increased sales .
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Recruit, mentor and develop customer service staffs and nurture environment where can excel through encouragement and empowerment to grow
- Keep ahead of industry’s developments and apply best practices for improvement
- Improved operational efficiency by identifying areas of improvement.
- Raised company reputation with high-quality customer care.
- Managed challenging situations to ensure customer satisfaction.
- Facilitated staff development with ongoing training initiatives.
- Maintained positive relationships through effective communication.
- Streamlined processes for improved team efficiency.
- Delivered exceptional service by addressing customer queries promptly.
Sales and Marketing Manager
FORWARD AIR LTD
Dar es Salaam, Dar es Salaam Region
05.2010 - 01.2011
- Set ambitious sales targets to motivate team members.
- Streamlined communication channels within department, improving efficiency.
- Managed and motivated sales team for enhanced performance.
- Attended international trade shows, broadening network and industry knowledge.
- Achieving sales target for services & products [freight forwarding/
- Business development: source and new clients
- Account management: managing and strengthening current clients
- Provide service excellence and sales visits
- Performance reporting
- Seek business and as well as marketing opportunities: cold visits
- Tasks and duties as assigned by management
- Implemented effective pricing strategies, considering competitor activity and market conditions.
- Communicated regularly with senior management on progress updates and new initiatives.
- Delivered innovative marketing campaigns for increased customer engagement.
Sales & Marketing Executive
DIAMOND SHIPPING SERVICES LTD
Dar es Salaam, Dar es Salaam Region
10.2005 - 11.2010
- Facilitated regular brainstorming sessions, sparking innovative marketing ideas.
- Improved brand recognition with creative advertising campaigns.
- Streamlined communication between departments, ensuring consistent messaging across platforms.
- Coordinated cross-departmental collaboration, seamless project execution.
- Built trusted partnerships with stakeholders, ensured alignment towards business objectives.
- Achieved customer retention through relationship management strategies.
- Streamlined communication protocols with enhanced transparency in operations.
- Developed compelling marketing campaigns to boost product awareness.
- Championed social media marketing initiatives for increased online presence.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Reviewed client feedback and implemented changes to improve marketing campaign performance.
- Generated leads and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.
Sales representative
SEA CLIFF HOTEL TANZANIA
Dar es Salaam, Dar es Salaam Region
05.2005 - 10.2005
- Present, promote and sell memberships/services to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Reaching out to customers leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with team members and other departments
- Generated leads through cold calling, resulting in increased sales opportunities.
- Used persuasive selling techniques to convert enquiries into sales.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- · Continuously feedback
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Analysed customer feedback regularly, resulting in improved telesales strategies over time.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Provided weekly reports to line manager on lead numbers, appointments
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Initiated contact with new customers and prospects to establish needs and progress sales process.
Education
Advanced Diploma - Transport and Logistics
Dar es salaam Maritime institute
Tanzania 01.2012 - 05.2014
Bachelor degree - Biblical studies and community development outreach
Nation to Nation Christian University
Dar es Salaam, Dar es Salaam Region 01.2019 - 11.2021
Skills
- PERSONAL STRENGTH
➢Able to operate effectively in Sales and marketing/Customer service on high volume service driven shipping /transport and logistics
➢Strong verbal communication fluently in both English and Swahili
- FREIGHT FORWARDING /TRANSPORT & LOGISTICS
➢Detailed knowledge of customs clearance & freight forwarding particularly related to sales & marketing
➢Screening and deciding potential clients
➢Fixing appointments, meeting clients and sell services
➢Pricing
➢Seal the deal with reasonable margin
➢Handover to operation
➢Possessing good understanding of all relevant legal compliance of freight forwarding/shipping/logistics
➢Comprehensive understanding all of areas of supply chain: from supplier – warehouse - forwarder- shipping line-vessel loading and discharge-clearing and door delivery
➢Full understanding of shipping operational systems/transport and logistics
➢Able to work diplomatically in unionized environment
Affiliations
- Reading,Music and community engagements
Timeline
Sales and Marketing / Pricing officer
FREIGHT FORWADERS TANZANIA LTD
01.2023 - Current
Bachelor degree - Biblical studies and community development outreach
Nation to Nation Christian University
01.2019 - 11.2021
Advanced Diploma - Transport and Logistics
Dar es salaam Maritime institute
01.2012 - 05.2014
Sales and Marketing Manager
FORWARD AIR LTD
05.2010 - 01.2011
Customer Service & Claims Manager
EVERGREEN SHIPPING LINE (AGENT) TANZANIA
03.2009 - 03.2021
Sales & Marketing Executive
DIAMOND SHIPPING SERVICES LTD
10.2005 - 11.2010
Sales representative
SEA CLIFF HOTEL TANZANIA
05.2005 - 10.2005
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