RACHEL RIDHIWANI MKUU
Al Garhoud
Summary
Highly skilled and results-driven customer service management professional with a proven ability to deliver exceptional service and foster customer loyalty across diverse industries. Renowned for building and leading customer-focused teams that consistently meet and exceed service standards. Strong leadership, communication, and problem-solving skills enable teams to perform at their best while maintaining a positive and productive work environment. Manages complex customer inquiries, resolves issues efficiently, and implements process improvements to enhance service quality. Committed to creating solutions that drive customer satisfaction, takes a proactive approach to stay ahead of industry trends and continuously improve service delivery. Expertise in team development, customer experience, and operational management will be valuable in supporting organizational growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Telephone Operator
Le Meridien Dubai
09.2022 - Current
- Delivered warm, professional, and efficient customer support through expert handling of switchboard operations, including Opera system utilization.
- Maintained a reliable and well-coordinated wake-up call system, ensuring timely and accurate service for guests.
- Efficiently managed and relayed internal and external messages, enhancing communication flow within the organization.
- Provided a highly organized and responsive telephone operator service, ensuring seamless communication between departments and external clients.
- Managed high call volumes, receiving and directing incoming calls promptly to the appropriate staff or department while maintaining a courteous and professional demeanor.
- Trained and mentored new telephone operators, equipping them with essential skills and knowledge to perform their roles effectively.
- Stayed updated on company news, product specifications, and promotions, enabling accurate and informative customer interactions.
Administrative Assistant
Glenrich Transportations
01.2015 - 01.2020
- Efficiently managed daily office operations, including filing, document organization, and maintaining accurate records to ensure smooth workflow.
- Provided real-time scheduling support, coordinating and booking appointments while proactively preventing scheduling conflicts.
- Arranged and coordinated travel logistics, including flight bookings, accommodation reservations, and dining arrangements, ensuring seamless travel experiences.
- Professionally screened and directed phone calls, ensuring prompt and accurate communication between departments and external stakeholders.
- Utilized computer systems to generate detailed reports, transcribe meeting minutes with accuracy, and conduct research to support business operations.
Receptionist Supervisor & Data Entry
Mohammed Enterprises Limited
01.2013 - 01.2014
- Supervised and coordinated the daily operations of the reception team, ensuring efficient handling of incoming calls, greeting visitors, and managing office traffic with professionalism and courtesy.
- Managed the front desk operations, ensuring the smooth flow of administrative tasks and providing high-level customer service to visitors and clients.
- Oversaw the scheduling and appointment booking for office meetings, ensuring accurate calendar management and preventing scheduling conflicts.
- Trained and mentored new receptionists, ensuring they were equipped with the necessary skills and knowledge to provide excellent service.
- Managed data entry tasks, ensuring that client information, appointment schedules, and other key records were accurately entered and maintained in the system.
- Handled incoming mail and deliveries, coordinating distribution within the office while ensuring all packages were logged and tracked appropriately.
- Acted as the first point of contact for both internal and external stakeholders, managing inquiries and directing them to the appropriate departments or personnel.
Education
Certificate - Caregiver and Certified Nursing Assistance
Hayat Institute
Dubai, UAE12.2022
Diploma - Procurement and Supply Management
College of Business Education
12.2013
Skills
- Client-Oriented Problem Resolution
- Call Center Efficiency Improvement
- Proficient Time Management
- Collaborative Leadership & Staff Development
- Resilience Under Pressure
- Initiative in Problem-Solving
- Proficient in Team Collaboration
- Achievement-Oriented Approach
Certification
- Strong background in hospitality and customer service
- Proficiency in Opera and other hospitality management systems
- Excellent communication and problem-solving skills
Accomplishments
- 12/01/24, Back of House Associate of the Month - Le Meridien Dubai, UAE
- 11/01/24, 1st Top Upseller AYS - Le Meridien Dubai, UAE
- 12/01/23, Certificate of Recognition - Associate of the Month - Le Meridien Dubai, UAE
- 2023, Certificate of Recognition (Employee of the Month) - Le Meridien Dubai, UAE
- 2011, Internship Certificate - Twiga Cement Limited, Dar Es Salaam, Tanzania
Languages
English
Konkan
Swahili
Personal Information
- Age: 34
- Nationality: Tanzanian
- Marital Status: Married
Hobbies
Listening to Music
Watching Movies
Gardening
Tennis
Timeline
Front Office Telephone Operator
Le Meridien Dubai
09.2022 - Current
Administrative Assistant
Glenrich Transportations
01.2015 - 01.2020
Receptionist Supervisor & Data Entry
Mohammed Enterprises Limited
01.2013 - 01.2014
Diploma - Procurement and Supply Management
College of Business Education
Certificate - Caregiver and Certified Nursing Assistance
Hayat Institute
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