Summary
Overview
Work History
Education
Skills
Key Competences Experience Character Profile
Other Experiences
Board Committees
Training
REFEREES
Timeline
Generic
QUEEN SIRAKI

QUEEN SIRAKI

Dar es Salaam

Summary

Results-oriented and versatile business executive bringing 13 years of experience as an accomplished business rehabilitation expert with demonstrated record of accomplishment in streamlining business operations, increasing profits, negotiation and settlements. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success. Demonstrative and proven ability record for excellent negotiation, problem solving and communication skills. Endowed with analytical skills, adaptability, and commitment in helping to establish sustainable and profitable relationships with customers and stakeholders in all sectors. Strong commitment to people development and derive a lot of satisfaction in bringing about positive change in any environment.

Overview

14
14
years of professional experience

Work History

Head of Special Assets Management

Exim Bank Tanzania Limited
01.2019 - Current
  • As a member of the Bank’s Management Executive Committee team, responsible for delivering positive, appropriate, and sustainable outcomes for bank customers
  • Lead initiatives and provide support and guidance to improve the Bank’s risk assets, client relationship strategies, risk management tactics, and internal control processes
  • Liaise with professionals in planning and implementing strategies to maximize recovery and reduce risk and losses for the Bank
  • Lead negotiations and restructurings
  • Recommend provision requirements, write-offs, loan restructurings, and settlement proposals
  • Responsible for defining Collections functions and capabilities, including people development, production management, procedures and policies establishment, strategy development, and implementation
  • Lead, develop, and motivate the Collections team
  • Analyze economic, political, and market events
  • Attend meetings to present a summary of Collections and Recoveries performance.

Head of Remedial Management Unit

Commercial Bank of Africa (T) Limited
01.2014 - 01.2019
  • Responsible for managing a portfolio of pass-rated 'exit' criticized, delinquent, and non-performing credits
  • Minimizing bank losses through collection and recovery procedures
  • Supervising staff
  • Reviewing and analyzing loan documentation
  • Generating reports for the collection and recovery department's progress
  • Tracking the market for developments
  • Addressing customer complaints
  • Recruiting and managing service providers.

Head of Early Warning, Remedial and Recovery

Eco Bank (T) Limited
01.2013 - 01.2014
  • Identifying, measuring, monitoring, and managing risks
  • Overseeing financial collection and recovery department
  • Recruiting and managing independent collection agencies, valuers, law firms, and private investigators
  • Training and developing the collection/recovery team
  • Preparing monthly reports
  • Contributing towards Early Alert Meetings.

Head of Special Assets Management

Commercial Bank of Africa (T) Limited
01.2012 - 01.2013
  • Responsible for providing direction, coaching, and leadership to the collection and recovery team
  • Managing the Bank's portfolio of Cooperate and Retail non-performing assets
  • Ensuring departmental performance
  • Imparting knowledge to collectors and agents
  • Providing input for quality reviews and performance reviews
  • Supporting the bank's diversity programs.

Special Assets Management Personnel

Commercial Bank of Africa (T) Limited
01.2011 - 01.2012
  • Monitoring the Bank's portfolio of Cooperate and Retail non-performing assets
  • Managing delinquent portfolio
  • Undertaking recovery process
  • Assisting to develop a database of 'Cooperate and Retail Black-listed Loans'
  • Liaising with external parties in the process of recovery of stuck-up loans.

Collections & Recovery Officer

Standard Chartered Bank (T) Limited
01.2010 - 01.2011
  • Contributing towards highlighting and analyzing MIS statistical information
  • Ensuring compliance with group standards and regulatory requirements
  • Managing the day-to-day collections of delinquent customers
  • Attending queries and reconciling delinquent accounts
  • Preparation of collections reports
  • Participating in the bank's efforts to combat money laundering
  • Contributing towards the review processes within collections.

Education

MBA -

EASTERN AND SOUTHERN MANAGEMENT INSTITUTE
Dar Es Salaam, Tanzania
12.2020

Senior Management Leadership Development Program -

STRATHMORE UNIVERSITY – Strathmore Business School

Bachelor of Arts in Political Science and Sociology -

UNIVERSITY OF DAR- ES- SALAAM
01.2009

Advanced Certificate of Secondary Education (ACSE) -

Lomwe Secondary School
01.2005

Certificate of Secondary Education (CSE) -

Kifungilo Girls' Secondary School
01.2002

Skills

  • Partnership Development
  • Consulting
  • Marketing Expertise
  • Contract Negotiation
  • Stakeholder Relations
  • Business Development
  • Organizational Leadership
  • Business Administration
  • Sales and Marketing
  • Strategic Planning
  • Negotiation
  • Community Outreach
  • Interpersonal Skills
  • Conflict Resolution
  • Problem Solving
  • Innovation and Creativity

Key Competences Experience Character Profile

  • Good interpersonal skills including proven ability to excel in a highly diverse multi-cultural setting.
  • Exemplary leadership and overall solid people management skills.
  • High and remarkable negotiation skills and problem-solving strategy.
  • Highly collaborative and a strong communicator – able to work well with people of different disciplines and levels.
  • Able to manage multiple projects and coordinating efforts across a variety of functional areas.
  • Extensive knowledge including successful practical application of risk mitigation and turnaround strategy.
  • Strategic thinker, able to develop a roadmap and execute strategies.
  • Proven ability to prioritize tasks and meet deadlines in high-pressure environment.
  • Solid knowledge, vast experience, and advanced banking skills and experience.
  • Strong Commercial acumen and analytical skills.
  • High Integrity.

Other Experiences

President -Tanzania Ladies Golf Union (TLGU)

  • Establishing a Union's overall objectives, mission statement and value system.
  • Managing a Union's yearly budget, including cash flows, costs, and expenditures.
  • Organizing fund raising initiatives to support Union initiatives.
  • Promoting events and activities using different social media platforms.
  • Supporting the work efforts and contribution of Union members.
  • Fostering positive relationships between executive teams, committee teams, Union members, clubs, and other stakeholders.

Board Committees

  • Board Executive Committee Member - Exim Bank Tanzania Ltd
  • Board Credit Committee Member – Exim Bank Tanzania Ltd
  • Management Committee Member - Exim Bank Tanzania Ltd
  • Cost Management Committee Member - Exim Bank Tanzania Ltd
  • Crisis Management Committee Member - Exim Bank Tanzania Ltd
  • Operation Risk Committee Member - Exim Bank Tanzania Ltd
  • Human Resource Committee Member - Exim Bank Tanzania Ltd
  • Management Credit Committee Member - Exim Bank Tanzania Ltd

Training

  • Creating and Sustaining Superior Performance, Exim Bank, 2020
  • Executive Leadership Seminar & Mentorship (Creating High Performance Organization), 2019
  • Customer Service Excellence, ArcSkills Training, 2018
  • Applied Emotional Intelligence, Lindan Group Limited, 2018
  • IFRS9 (International Financial Reporting Standard 9) Overview, Bank of Tanzania, 2018
  • Live to lead, JojSithole Leadership Company, 2016
  • Helping People to GROW Coaching and Skills, Free to Grow, 2016
  • Overview of Labor Laws, Association of Tanzania Employers (ATE), 2015
  • The 7 HABITS for Managers, Franklin Covey, 2015
  • Innovation Framework, CBA Kenya, 2014
  • Performance Management Training, CBA Bank, 2014
  • Customer Satisfaction Workshop, NIELSEN, 2013
  • Strategy champions, CBA Bank, 2013
  • Empowerment for Service Excellence, CBA Bank, 2012
  • Credit Management: Loan Appraisal and Recoveries, BOT, 2012

REFEREES

Professor Lucky Yona, ESAMI Business School, P. O. Box 3030, Arusha. Tel +255 754499307 Email: yona_lucky@yahoo.com


Mr. Gift Shoko, Chief Executive Officer, NCBA Bank Tanzania Limited, P. O. Box 9640, Dar-es-Salaam. Tel: +255 742 006410/ +254 797748242 Email: gift.shoko@cbagroup.com


Mr. Jaffari Matundu, Chief Executive Officer, Exim Bank Tanzania Limited P. O. Box 1431, Dar-es-Salaam. Tel: +255 767210175 Email: jaffari.matundu@eximbank.co.tz

Timeline

Head of Special Assets Management

Exim Bank Tanzania Limited
01.2019 - Current

Head of Remedial Management Unit

Commercial Bank of Africa (T) Limited
01.2014 - 01.2019

Head of Early Warning, Remedial and Recovery

Eco Bank (T) Limited
01.2013 - 01.2014

Head of Special Assets Management

Commercial Bank of Africa (T) Limited
01.2012 - 01.2013

Special Assets Management Personnel

Commercial Bank of Africa (T) Limited
01.2011 - 01.2012

Collections & Recovery Officer

Standard Chartered Bank (T) Limited
01.2010 - 01.2011

MBA -

EASTERN AND SOUTHERN MANAGEMENT INSTITUTE

Senior Management Leadership Development Program -

STRATHMORE UNIVERSITY – Strathmore Business School

Bachelor of Arts in Political Science and Sociology -

UNIVERSITY OF DAR- ES- SALAAM

Advanced Certificate of Secondary Education (ACSE) -

Lomwe Secondary School

Certificate of Secondary Education (CSE) -

Kifungilo Girls' Secondary School
QUEEN SIRAKI