Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Queen Massae

Accra

Summary

Dynamic professional with a proven track record as CEO at TALENCY, excelling in leadership and strategic planning. Adapt at fostering relationships and enhancing customer service, I effectively implemented innovative solutions that improved operational efficiency. Skilled in data management and communication, I thrive in collaborative environments, driving team success and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Independent Travel Manager

Dreamport
Wilmington, Delaware, United States
03.2025 - Current
  • Coordinated travel itineraries for clients using online booking tools.
  • Managed vendor relationships to secure competitive pricing and services.
  • Engaged customers to identify needs and recommend appropriate products.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Developed and maintained relationships with clients to foster loyalty.
  • Processed sales transactions accurately using point-of-sale systems.
  • Monitored inventory levels to ensure availability of popular items for customers.
  • Assisted in training new sales agents on company policies and product knowledge.
  • Resolved customer complaints promptly and effectively.
  • Developed relationships with customers by providing excellent customer service.
  • Identified opportunities for cross-selling additional products and services.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.

Head of Sports Committee

Ashesi University Student Council
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Personal Assistant

Upwork
06.2023 - Current
  • Managed daily scheduling for executives, ensuring efficient use of time.
  • Managed calendars and scheduled appointments for executives and team members.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries.
  • Handled incoming communications and responded to inquiries promptly and professionally.
  • Organized digital files and maintained document management systems for easy access.
  • Collaborated with team members to streamline administrative processes and workflows.
  • Conducted research to support project development and decision-making activities.
  • Facilitated meetings by preparing agendas and taking detailed minutes for distribution.
  • Managed customer inquiries through email and telephone communication.
  • Answered telephones and emails, replying to customer, and vendor inquiries and issues quickly and effectively.
  • Created PowerPoint presentations to effectively communicate ideas.
  • Handled data entry tasks to help client spend more time on executive commitments.
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
  • Collected email addresses of potential leads to conduct cold outreach and grow contact list.
  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Conducted research on potential leads for new business opportunities.
  • Booked flights, hotel accommodations and ground transportation for smooth travel.
  • Handled confidential information with discretion.
  • Provided administrative support to ensure efficient operation of the office.
  • Assisted with project management tasks, tracking progress and meeting deadlines.
  • Conducted online research for projects, compiling relevant data and summarizing findings.

CEO

TALENCY
07.2020 - Current
  • Led strategic planning and decision-making processes for organizational growth.
  • Managed relationships with stakeholders, including investors and board members.
  • Developed and implemented company-wide policies and procedures for operations.
  • Facilitated performance reviews and talent development within the executive team.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties, like Brand Width Global in Ghana.
  • Represented the organization at conferences, events, and networking activities as needed.
  • Established policies and procedures that promoted an ethical work environment.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Introduced innovative approaches that improved efficiency while reducing costs.
  • Managed executive team members to ensure the successful execution of projects in a timely manner.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Assessed the financial performance of the organization on a regular basis and identified areas for improvement.

English as a Second Language (ESL) Teacher

Apple Pre School
01.2020 - Current
  • Supported youth in developing social skills through structured activities and positive reinforcement techniques to help support their talents.
  • Assisted in creating a safe and nurturing environment that promoted emotional well-being and professional growth for all youth.
  • Provided one-on-one support for youth with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation, and different platforms around our society.
  • Contribute innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Volunteer Coordinator

International Visitors Department - St Jude School
07.2022 - 11.2023
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.
  • Coordinated and implemented special events for volunteer service appreciation.
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Managed all the VIP who are supporting the school during their stay.
  • Organized different activities pertaining international visitors stay ad the donors who are supporting the school.
  • Acted as a leader of my fellow volunteers.
  • Hosted about 1000+ visitors a year that I was around.
  • fund rising to gain sponsorship to most student living under th rate of 1 dollar a day.

Education

BBA - Business Administration

Ashesi University
Accra
09.2027

Skills

  • Leadership
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills
  • Customer Service
  • Event planning
  • MS Office skills
  • Office 365
  • Multitasking skills
  • Time management
  • Communication skills
  • Organizational skills
  • Customer service
  • Data entry
  • Team collaboration
  • Event planning
  • Itinerary development
  • Trip planning
  • Multitasking
  • Risk assessment
  • Hotel accommodations
  • Payment processing

Languages

English - Fluent

Swahili - Fluent

Personal Information

Email: queenjohnie1188@gmail.com

Phone No: +233 538 949 193

Timeline

Independent Travel Manager

Dreamport
03.2025 - Current

Head of Sports Committee

Ashesi University Student Council
01.2024 - Current

Personal Assistant

Upwork
06.2023 - Current

Volunteer Coordinator

International Visitors Department - St Jude School
07.2022 - 11.2023

CEO

TALENCY
07.2020 - Current

English as a Second Language (ESL) Teacher

Apple Pre School
01.2020 - Current

BBA - Business Administration

Ashesi University

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Queen Massae