Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic
Queen Kenny

Queen Kenny

Iringa

Summary

I am a creative person with well-organized performance, intellectual, competence in the areas of office Administration as well as project management. I am able to work on own initiative and as part of team, I have transferable skills and experience in Office administration and coordination as well Hospitality industry. I have the ability to manage priorities and workload within general schedules of work, assignments, instructions and standardized practices. I am a team player with excellent inter- personal skills and committed to team building initiatives. I demonstrate strong character traits, including emotional stability, adaptability and ability to handle stress, cultural and gender sensitivity, inspire trust, integrity, and encourage development of knowledge sharing networks that aim at fulfilling the organizational objectives. I am flexible, self-motivated and multi-skilled with a bias to achieving organizational objectives. I consider myself to have relevant knowledge and capabilities to succeed in works.

Overview

14
14
years of professional experience

Work History

Camp Manager

CHEM CHEM SAFARI & PHILANTHROPY
Manyara
01.2024 - Current
  • Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
  • Provided training and guidance to new staff members in customer service standards and best practices.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

Assistant Camp Manager

Asilia camps & Lodges Ltd.
Arusha
10.2022 - Current
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.

Assistant Manager

WILOLESI HILLTOP HOTEL
Iringa
09.2020 - 01.2021
  • Supervised employee activities to enhance productivity and efficiency through effective leadership.
  • Supported sales management initiatives to optimize business development.
  • Managed the workflow through delegation of daily tasks resulting in improved efficiency and output quality.
  • Enhanced operational efficiency while building customer rapport to boost sales and drive loyalty.

Assistant Manager

PLANET LODGES
Arusha
11.2019 - 04.2020
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives..
  • Purchased, distributed and arranged supplies to meet routine operational needs.
  • Interacted with supervisor and various experts to address escalated issues.
  • Evaluated prospective sales and conducted research on market trends and competitors.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Hostel Manager

KATZ ADVENTURE
ARUSHA
05.2017 - 10.2019
  • Coordinated with vendors to purchase supplies necessary for daily operations.
  • Created weekly reports documenting occupancy rates, revenue targets, expenses.
  • Established relationships with tour companies in order to increase occupancy levels during peak seasons.
  • Analyzed financial data related to operating costs such as labor expenses, utilities bills.
  • Facilitated communication between departments by hosting biweekly interdepartmental meetings.

Sales officer

M-POWER/ZOLA
12.2015 - 04.2017
  • Educating and convincing people with no electricity or backup power in their homes to purchase the solar systems for their homes or businesses.
  • Keeping a good relationship with the customer and the company in the long run.
  • Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Promoted products at trade shows across region, connecting with prospects and improving market penetration.

Office Secretary

EDEN RESTAURANT
Arusha
01.2011 - 01.2013
  • NGORONGORO CONSERVATION AREA AUTHORITY 2013-Two months practical Training: Job description:.
  • Customer support,.
  • Marketing, Tourist information centre manager,.
  • Tour guide.
  • EDEN RESTAURANT AND FAST FOOD, Answer phone calls and redirect them when necessary.
  • Manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
  • Prepare and disseminate correspondence, memos and forms.
  • File and update contact information of employees, customers, suppliers and external partners.
  • Support and facilitate the completion of regular reports.
  • Develop and maintain a filing system.
  • Check frequently the levels of office supplies and place.

Education

BA - Tourism and Cultural Heritage

University of Dodoma
2014

Skills

  • Sales monitoring
  • Product and service knowledge
  • Customer rapport
  • Customer relations
  • Marketing tactics
  • Staff training and development
  • Microsoft Office expertise
  • Closing and contract negotiations
  • Time Management

References

REFEREES Robert Mwakajwanga Thomas Nyaki Group Sales Lead Managing Director Zola Electric Katz Adventure 0768629239 Cell: 0788519851/+4530482784 Email; nyakithomas@gmail.com Ahmed Ndossa Sekilonge Mkwawa Deputy Head of sales General Manager Zola Electric Wilolesi Hilltop Hotel Ahmed.ndossa@gmail.com mkawasekilonge@gmail.com 0622999222 0754773636

Languages

English- Oral and Written communication Swahili- Oral and written communication

Languages

English
Advanced
C1
Swahili
Proficient
C2

Timeline

Camp Manager

CHEM CHEM SAFARI & PHILANTHROPY
01.2024 - Current

Assistant Camp Manager

Asilia camps & Lodges Ltd.
10.2022 - Current

Assistant Manager

WILOLESI HILLTOP HOTEL
09.2020 - 01.2021

Assistant Manager

PLANET LODGES
11.2019 - 04.2020

Hostel Manager

KATZ ADVENTURE
05.2017 - 10.2019

Sales officer

M-POWER/ZOLA
12.2015 - 04.2017

Office Secretary

EDEN RESTAURANT
01.2011 - 01.2013

BA - Tourism and Cultural Heritage

University of Dodoma
Queen Kenny