Prosper Nguma

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity. Veteran Technical Support Engineer trusted to quickly and decisively address all internal and external issues. Provides friendly responses and competent remediation. Adept manager of PCs, networks and peripherals. Personable and dedicated Customer Service Representative with extensive experience in Heavy Machine industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

• Certificate for participating in Engineering Forum Employability: Skills for Success [2016]
• Certificate for Project Management Workshop Series (5) Highly Effective Project Leadership and Team Motivation Techniques [2016]

Technology, Fitness, Travelling, Over landing Expedition, Music, Hiking

• Ir Jacqueline Lukose, Program Leader EEE and EEIT at Asia Pacific University of Technology Innovation, +60163098326, ir.jacqueline@apu.edu.my
• Eng Eutachius Katiti, Machine Sales Manager at Mantrac Tanzania Limited, +255754467946, ekatiti@mantractanzania.com
• Teoh Wei Chiek, Managing Director of TWC Annex Solution, +60125571486, weichiek86@yahoo.com
• Dr Sathish Kumar Selvaperumal, Program Leader Telecommunication Engieering at Asia Pacific University of Technology Innovation, +60173420103, dr.sathish@apu.edu.my

• AN ENGINEERING MANAGEMENT PROJECT FOR A FASHIONABLE AUDITIORIUM FOR THE ASIA PACIFIC UNIVERSITY'S NEW ICONIC CAMPUS [2017]: A project conducted to market ideas for the new auditorium construction design based on the SMART system with work breakdown structures, timelines, workforce needed and materials and cost for the project. The written documentation also included risk management plan and effective communication strategies.
• DEVELOPMENT OF A GRAPHICAL USER INTERFACE FOR ANALYSIS OF DIFFERENT DAMS [2015]: Technologies Involved Simulation and programming using the MATLAB software.
• FEASIBILITY STUDY CONDUCTED ON A POWER PLANT CONSTRUCTION FOR THE ISKANDAR DEVELOPMENT REGION IN JOHOR, MALAYSIA: A research accomplished, based on the factors and conundrums related to power plant constructions.
• DEVELOPMENT OF A FLOOD DETECTION SYSTEM FOR EARLY WARNING [2017]: Project based on the rise in water level and rainfall sensing that also provides a sufficient warning via SMS and publish the information on social media.
• DEVELOPMENT OF A DATAPATH CIRCUIT USING VHDL [2017]: A VLSI project conducted to design and develop a VHDL project using adequate finite state machines and test benches. Technologies involved - Model SIM
• IOT BASED CAR PARKING MANAGMENT SYSEM (CPMS) WITH AN APPLICATION PROGRAM INTERFACE (API) [2017 FINAL YEAR PROJECT]: Parking management system implemented on the Internet of Things technology architecture that increases user convenience and parking management. Drivers are able to view parking availability online, and proceed to reserve a parking space. The parking system is designed based on zone control architecture using NodeMCU, thus allowing easy management and implementation. An eight hexadecimal character is generated for both entry and exit access codes, and sent to the drivers' email and mobile phone via SMS. Parking information are relayed and stored in the server using RESTful API implemented using Laravel PHP technology. Parking spot information like entry and exit times can be requested through the API.

Proficient user, Proficient user, Independent user, Proficient user, Proficient user

Title: Technical Director