Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Prosper Munuo

Prosper Munuo

Arusha

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Hotel Operations Manager

Lake Duluti Lodge
Arusha
08.2013 - Current
  • Developed and implemented promotional strategies to increase occupancy.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Assisted with development and distribution of marketing materials for facility.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Implemented successful strategies to increase customer satisfaction.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Fostered safe lodging environment with reliable and effective security services.
  • Created and managed accurate occupancy forecasts and budgets.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Oversaw day-to-day operations of 19-room hotel with staff of 45 employees.

Human Resources Manager

Tanzania Flowers Ltd
Arusha
07.2010 - 07.2013
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Processed employee claims involving performance issues and harassment.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Liaised between multiple business divisions to improve communications.
  • Fostered positive work environment through comprehensive employee relations program.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Education

Master of Arts - Project Management

Tengeru Institute of Community Development , Arusha Tanzania
02.2023

Bachelor of Arts - Tourism And Travel Management

Makerere University , Kampala, Uganda
05.2010
  • Member of Makerere University International Student Affairs (Minister)
  • Member of Tanzania Student Association (President)
  • Received Scholarship from -The Inter-University Council for East Africa (IUCEA)

Skills

  • Operational Efficiency
  • Employee Performance Evaluations
  • Visual Merchandising
  • Communications Strategies
  • Demonstration Abilities
  • Revenue Generation
  • Critical Thinking
  • Delivery Schedules
  • Data Integrity

Accomplishments

  • Used Accounting management and reservation system such as Novtel, Pastel, Quick Book and Sage.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 to 500 staff members.

Timeline

Hotel Operations Manager - Lake Duluti Lodge
08.2013 - Current
Human Resources Manager - Tanzania Flowers Ltd
07.2010 - 07.2013
Tengeru Institute of Community Development - Master of Arts, Project Management
Makerere University - Bachelor of Arts, Tourism And Travel Management

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Prosper Munuo