Prosper Jorram
Arusha
Summary
IT Specialist with 10 + years progressively responsible experience support in Windows and Macintosh System environments. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Detail-oriented and systematic professional successful at developing innovative solutions to diverse issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
TNC
02.2020 - Current
- Developed custom applications to address unique business challenges, resulting in improved workflow efficiencies.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Reduced network downtime with proactive monitoring and troubleshooting.
Information Technology Technician
TNC
08.2016 - 02.2020
- Tested new software and hardware prior to deployment.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Ensured minimal disruption during system upgrades by executing well-planned migration strategies .
- Supported business growth with scalable IT infrastructure planning and implementation strategies.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
Network Support, Administrator
Habari Node PLC
07.2010 - 08.2016
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, validated, and distributed information to employees.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Desktop Support, Technician
Afam Limited
08.2005 - 07.2010
- Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
Education
Diploma - Information Technology
JR Institute Of Information Technology
Arusha Tanzania09.2023
Graduate Diploma in Network Design and Security -
Cambridge University
Nairobi Kenya01.2014
Advanced Diploma in Computing -
Cambridge University
Nairobi Kenya01.2010
Skills
- Expert in Customer Support
- Desktop Remote Support
- ITIL Knowledge
- Hardware knowledge
Certification
- GIAC Foundational Cybersecurity Technologies
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation Certificate in IT Service Management
- The IASSC Certified Lean Six Sigma (Yellow Belt)
- Apple Sierra : OS X Support Essentials 10.12
- Mikrotik Certified Network Associate (MTCNA)
- Siemon Certified Installer
- Giganet Certified Installer
- Test of English as a Foreign Language (TOEFL)
- International English Language Testing System (IETLS)
Accomplishments
- Best Employee Ethic and Compliance award.
- Trained and led technical support teams of more than thirty six support specialists.
- Promoted to Network Administrator after seven months of employment.
Marital Status
Married
Born On
02/17/84
Personal Information
Nationality: Tanzanian
References
- Prof.Roland Adjovi, Resident Scholar, TCGS Arcadia University, Ottawa Canada, roland.adjovi@gmail.com, +1 438 376 0670
- Sui Chian Phang, Freshwater Fisheries Deputy Director, TNC, Portsmouth England, sui.phang@tnc.org, +44 747 133 5690
- Joseph Laurent, Senior Procurement Officer, Capital Drill Limited, Mwanza Tanzania, sulojoe30@gmail.com, +255 754 487 396
Timeline
Information Technology Specialist
TNC
02.2020 - Current
Information Technology Technician
TNC
08.2016 - 02.2020
Network Support, Administrator
Habari Node PLC
07.2010 - 08.2016
Desktop Support, Technician
Afam Limited
08.2005 - 07.2010
Diploma - Information Technology
JR Institute Of Information Technology
Graduate Diploma in Network Design and Security -
Cambridge University
Advanced Diploma in Computing -
Cambridge University
- GIAC Foundational Cybersecurity Technologies
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation Certificate in IT Service Management
- The IASSC Certified Lean Six Sigma (Yellow Belt)
- Apple Sierra : OS X Support Essentials 10.12
- Mikrotik Certified Network Associate (MTCNA)
- Siemon Certified Installer
- Giganet Certified Installer
- Test of English as a Foreign Language (TOEFL)
- International English Language Testing System (IETLS)
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