Prize Jensen Natai
Moshi
Summary
Conscientious financial professional aiming to secure a role within dynamic team.
Offering Professional Knowledge in Economics, Finance, banking and Project operations landscape with proven success in organizational skills and ability to manage deadlines and self-motivational. Eager to bring value to the team through history of excellent performance and unyielding integrity. Demonstrates exceptional attention to detail and collaborative skills, adept at fostering client relationships and driving service improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Stanbic Bank
Moshi, Tanzania
11.2022 - Current
- Providing personalized assistance to customers regarding their banking needs, such as account inquiries, transactions, and issue resolution.
- Processing various financial transactions includingtransfers, and bill payments accurately and efficiently.
- Educating customers on bank products and services, including loans, accounts, and investment options.
- Addressing customer complaints and concerns effectively, aiming for prompt resolution and customer satisfaction.
- Identifying opportunities to cross-sell or upsell bank products based on customer needs and preferences.
- Ensuring adherence to bank policies, procedures, and regulatory requirements to maintain security and confidentiality.
- Maintaining accurate records of customer interactions, transactions, and inquiries in the bank's systems.
- Working collaboratively with colleagues and other departments to improve overall customer service and operational efficiency.
- Staying updated on industry trends, banking regulations, and product knowledge through training sessions and self-study.
- Collecting feedback from customers to identify areas for service improvement and providing input to management
Intern
Stanbic Bank
Kilimanjaro ,Tanzania
01.2020 - 11.2022
- Assisted customers with basic inquiries, account maintenance tasks, and guiding them through routine transactions.
- Provided administrative assistance such as data entry, filing, and organizing documents related to customer accounts and transactions.
- Participated in customer outreach initiatives such as phone campaigns to promote banking services or gather feedback.
- Maintained positive working relationship with fellow staff and management.
- Collected and analyzed customer feedback to identify areas for service improvement and providing input to the team.
Education
MASTERS IN PROJECT MANAGEMENT - Project Management
EAST AND SOUTHERN AFRICAN MANAGEMENT INSTITUTE
Arusha Tanzania11.2023
BACHELOR Of SCIENCE In ECONOMICS - Economics
DAYSTAR UNIVERSITY
Nairobi Kenya12.2018
INTERNATIONAL INTRODUCTION TO INVESTMENT AWARD - Investments And Securities
CHARTED INSTITUTE OF SECURITIES AND INVESTMENT -
Dar Es Salaam Tanzania08.2018
INTL GENERAL CERTIFICATE IN SECONDARY EDUCATION -
ST Constantine's INTL SCHOOL
Arusha08.2015
Skills
- Excellent attention to detail
- Strong ability to work both independently and collaboratively within teams
- Proficient in meeting deadlines and managing time effectively
- Quick learner with the ability to adapt to complex in-house systems
- Client Relationship Building
- Complaint resolution
- Service Recommendations
- Resource Allocation
- Proficient in Microsoft Word, Microsoft Projects, Microsoft PowerPoint, and Microsoft Publisher
- Skilled in research software such as STATA and EVIEW
Personal Information
Date of Birth; 28/9/1999
Citizenship; Tanzanian
Gender; Female
Marital Status; Single
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
References
Dr Laban Chesang
Head of Economics Department, School of Business and Economics
Daystar University Kenya
M. +254715991663
E: lchesang@daystar.ac.ke
Hoboka Mwamakunge
Branch Manager
Stanbic Bank
Moshi branch
M:0754231873
E: Hoboka.Mwamakunge@stanbic.com
Declaration
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my
knowledge. I take full responsibility for the correctness of the said information.
Timeline
Customer Service Consultant
Stanbic Bank
11.2022 - Current
Intern
Stanbic Bank
01.2020 - 11.2022
MASTERS IN PROJECT MANAGEMENT - Project Management
EAST AND SOUTHERN AFRICAN MANAGEMENT INSTITUTE
BACHELOR Of SCIENCE In ECONOMICS - Economics
DAYSTAR UNIVERSITY
INTERNATIONAL INTRODUCTION TO INVESTMENT AWARD - Investments And Securities
CHARTED INSTITUTE OF SECURITIES AND INVESTMENT -
INTL GENERAL CERTIFICATE IN SECONDARY EDUCATION -
ST Constantine's INTL SCHOOL