Prisca Mlowe
Dar es Salaam
Summary
Dynamic Customer Care Officer at Tosh Cargo with a proven track record in problem resolution and relationship building. Expert in inventory management and team collaboration, I consistently enhanced customer satisfaction through effective communication and proactive support. Committed to delivering exceptional service and driving operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work History
Customer Care Officer
Tosh Cargo
Dar es salaam
10.2023 - 10.2024
- Assisted customers with inquiries regarding shipping and logistics services.
- Coordinated with team members to resolve customer issues efficiently.
- Provided information on cargo services, rates, and delivery times.
- Addressed customer complaints by offering solutions and support.
- Resolved customer complaints quickly and efficiently.
- Developed strong relationships with customers through proactive follow-up calls and emails.
- Assisted customers with product selection based on individual needs or preferences.
Sales Office Manager
Home decoration
Dar es salaam
04.2022 - 12.2023
- Managed daily operations of sales office for home decoration products.
- Organized and maintained inventory of home decor items efficiently.
- Trained and supervised sales staff on customer service techniques.
- Assisted customers with product selections and inquiries in-store.
- Coordinated promotional events to enhance customer engagement and sales.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Implemented best practices for office procedures to improve workflow efficiency.
Education
BBA -
Tanzania Institute of Accountancy
Dar Es Salaam, Tanzania 10.2022 - 10.2025
BA - Certificate in Business Admistration
Mwalimu Nyerere Memorial Academy
Dar Es Saalam, Tanzania 09.2018 - 10.2025
BA - Diploma in Business Administration
Mwalimu Nyerere Memorial Academy
Dar Es Salaam, Tanzania 09.2019 - 09.2021
Bwawani Secondary School
Pwani, TanzaniaSkills
- Customer service
- Problem resolution
- Inventory management
- Team collaboration
- Communication skills
- Relationship building
- Call center experience
- Problem-solving
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Certification
- Degree holder with 3.6 GPA
- Diploma certificate with 3.5 GPA
- Certificate BA
- Secondary Certificate
Affiliations
- Ethical fassion
- Smart
- Hard worker
References
References available upon request.
Timeline
Customer Care Officer
Tosh Cargo
10.2023 - 10.2024
BBA -
Tanzania Institute of Accountancy
10.2022 - 10.2025
Sales Office Manager
Home decoration
04.2022 - 12.2023
BA - Diploma in Business Administration
Mwalimu Nyerere Memorial Academy
09.2019 - 09.2021
BA - Certificate in Business Admistration
Mwalimu Nyerere Memorial Academy
09.2018 - 10.2025
Bwawani Secondary School