PRINCESS MUTIZWA
Dar es Salaam
Summary
Dynamic administrator with a proven track record in enhancing operational efficiency through process improvements. Experienced in developing training materials and coaching staff, driving productivity and aligning teams with organizational goals.
Results-driven professional with extensive experience in customer service and financial management. Skilled in recordkeeping and budget projections, committed to optimizing resource allocation and improving operational workflows.
Overview
19
19
years of professional experience
Work History
Administrator
Foundation International Academy
Dar Es Salaam, Tanzania
07.2015 - Current
- Coordinated scheduling and resource allocation for academic programs and events.
- Streamlined administrative processes to enhance operational efficiency across departments.
- Developed training materials and conducted workshops for new administrative staff.
- Managed student enrollment and maintained accurate records using database management systems.
- Financial management
- Transport management
- Record keeping
- Student consultation
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Flight Attendant
Air Zimbabwe
Harare Zimbabwe
01.2007 - 03.2014
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
- Conducted pre-flight safety briefings, enhancing passenger awareness of emergency procedures.
- Assisted in managing cabin inventory, optimizing supply levels for seamless operations.
- Collaborated with crew members to resolve in-flight issues, maintaining a positive travel experience.
Education
Bachelor of Science - Human Resources Management
Midlands State University
Gweru Zimbabwe 09-2007
Mars Medical Air Rescue - Medical Air Rescue
MARS
Harare Zimbabwe03-2008
Skills
- Customer service
- Data entry
- Attention to detail
- Contract processing
- Expense reporting
- Payroll administration
- Recruitment support
- Budget development
- Operations oversight
- Financial leadership
- Recordkeeping and file management
- Budget projections
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- MS office
- Office administration
- Data confidentiality
- Document management
- Staff management
- Team collaboration
- Conflict resolution
- Work Planning and Prioritization
- Time management
- Relationship development
- Employee supervision
- Business administration
- Deadline adherence
- Problem-solving
- New hire onboarding
- Strategic planning
- Budget management
- Events coordination
- Operations management
- Multiple priorities management
- Performance improvement
- Financial oversight
Languages
English
Full Professional
Swahili
Full Professional
Shona
Timeline
Administrator
Foundation International Academy
07.2015 - Current
Flight Attendant
Air Zimbabwe
01.2007 - 03.2014
Mars Medical Air Rescue - Medical Air Rescue
MARS
Bachelor of Science - Human Resources Management
Midlands State University