Judith Maleo
Dar es Salaam
Summary
Professional with solid background in gaming operations, adept at ensuring smooth and fair gameplay. Strong focus on team collaboration and adapting to changing needs to achieve results. Skilled in customer service, conflict resolution, and maintaining compliance with gaming regulations. Reliable and flexible, consistently delivering high-standard performance.
Overview
9
9
years of professional experience
Work History
Top Dealer
Noah’s Ark Casino
07.2023 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
Customer Service
Win–Princess Company Ltd
04.2020 - 06.2023
- Attending customer queries via calls and chat
- Providing technical solutions to customer inquiries
- Registering new game customers
- Training customers on game rules and winning strategies
- Providing entertainment and bonuses to customers
- Displayed excellent customer service when greeting customers and accepting donations.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Top Dealer
World of Entertainment Ltd
06.2019 - 11.2019
- Worked as a restaurant waitress for 40 days
- Dealt Poker, Cards, and Roulette games in a 6-month contract
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Top Dealer
Kaya Artemis Casino & Hotel Ltd
04.2016 - 07.2018
- Company Overview: Cyprus, Turkey
- Dealt Poker, Cards, and Roulette games in a 6-month contract
- Promoted Kaya Artemis Casino to new guests at Cyprus Airport
- Cyprus, Turkey
Education
MEEP Certificate - Hotel Management (Receptionist & Casino Games Dealer)
The Amazon College
01.2011
Advanced Certificate - Secondary School Examination (CSEE)
Lyakrimu High Secondary School
01.2008
Certificate - Primary School Examination (CPEE)
Himo English Medium Primary School
01.2004
Skills
- Microsoft Office Proficiency
- Web Research Skills
- Expertise in Casino Games
- Expertise in Roulette Gameplay
- Baccarat Proficiency
- Competitive Poker Skills
- Excellent customer service
- Strong mathematical skills
- Teamwork and collaboration
- Attention to detail
Communication Skills
Fluent (Speaking, Reading, Writing), Fluent (Speaking, Reading, Writing), Fluent (Speaking, Reading, Writing)
Professional Objectives
To enhance and develop my professional capacity within my career, learning and offering practical ideas that will bring operational knowledge in collaborative and team-oriented environments.
Additional Skills And Interests
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Internet browsing, Professional in all casino games (Roulette, Baccarat, Poker, etc.), Reading books, Magazines, Swimming, Listening to music
Personal Information
- Date of Birth: 07/19/90
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Attributes
- Self-confident and self-motivated
- Flexible and adaptable to different work environments
- Capable of performing multiple duties independently or with minimal supervision
- Able to work under pressure and meet tight deadlines
- Well-organized and team-oriented
Disclaimer
I hereby declare that all the information provided is true and correct to the best of my knowledge. No attempt has been made to mislead the user of this CV.
Languages
Swahili
Native language
English
Proficient
C2
Turkish
Proficient
C2
Timeline
Top Dealer
Noah’s Ark Casino
07.2023 - Current
Customer Service
Win–Princess Company Ltd
04.2020 - 06.2023
Top Dealer
World of Entertainment Ltd
06.2019 - 11.2019
Top Dealer
Kaya Artemis Casino & Hotel Ltd
04.2016 - 07.2018
Advanced Certificate - Secondary School Examination (CSEE)
Lyakrimu High Secondary School
Certificate - Primary School Examination (CPEE)
Himo English Medium Primary School
MEEP Certificate - Hotel Management (Receptionist & Casino Games Dealer)
The Amazon College
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