Summary
Overview
Work History
Education
Skills
Languages
Writing
Timeline
Generic

Prashant Kumar

Delhi,DL

Summary

Friendly and reliable Duty manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Self-confident Guest Services Supervisor with almost 3 years of experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hotel or hospitality industry.

Overview

4
4
years of professional experience

Work History

Guest Services Supervisor

Holiday inn Express
09.2020 - 06.2022
  • Trained junior team members in customer service strategies and property policies.
  • Set and managed policies for concierge services and guest relations.
  • Monitored reviews and social networking sites and feeds to respond to questions or complaints.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Reviewed accounts and charges with guests during the check out process.
  • Planned, scheduled or supervised the work of other employees.
  • Supported team members by offering constructive feedback and coaching as needed.

Night Auditor Cum Duty Manager

Kendwa Rocks Beach Resort
06.2022 - 05.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Front Office Manager

Kendwa Rocks Beach Resort
05.2023 - Current
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
  • Developed detailed plans based on broad guidance and direction.
  • Looking over the forecast for the upcoming month monitoring the revenue.
  • Visit in the fair to bring the business.
  • Make sales strategy for the low season.
  • Worked in opera pms software.

Education

Diploma in Accounting And Application Software - Accounting And Computer Science

ICT Institute
07.2019

High School Diploma -

Lotus Schanger Public School
04.2019

Diploma in Aviation And Hospitality - Hospitality Administration And Management

Aviation Indeed
01.2019

Skills

  • Guest Services
  • Sales
  • Guest Check-in and Guest Check-out
  • Maintain Night Audit Pack
  • Cash Register Operation
  • Business Development
  • POS systems expert (Opera/Micros/Oasis)
  • Effective Multitasking
  • Workflow Optimization
  • Operations Management
  • Issue handling
  • Oral and writing communication
  • Database Management

Languages

Hindi
Native language
English
Upper intermediate
B2

Writing

Confident in work when it anything with the positive nature and very good team player to increase the work effiency and give better results in work.

Timeline

Front Office Manager

Kendwa Rocks Beach Resort
05.2023 - Current

Night Auditor Cum Duty Manager

Kendwa Rocks Beach Resort
06.2022 - 05.2023

Guest Services Supervisor

Holiday inn Express
09.2020 - 06.2022

Diploma in Accounting And Application Software - Accounting And Computer Science

ICT Institute

High School Diploma -

Lotus Schanger Public School

Diploma in Aviation And Hospitality - Hospitality Administration And Management

Aviation Indeed
Prashant Kumar