Philip Mhina

• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Established personnel performance metrics to encourage efforts toward common goals.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.

• Offered expertise on employee and business development plans to enhance implementation and routine oversight.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Developed complete business plans and operational strategies for new and existing business.
• Provided personalized business consulting and overhauled services to strengthen client success.

• Directed daily meetings to enhance collaboration and maintain culture based on trust and group problem-solving
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
• Directed staffing requirements, managed priorities, and coordinated work to ensure accuracy and timeliness
• Guided client teams by proactively mentoring and developing staff in intellectual and professional development
• Grew the business over the tenure.

• Coordinated innovative strategies to accomplish objectives and boost long-term profitability
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
• Leveraged industry trends and competitive analysis to improve customer relationship building
• Negotiated, prepared and signed contracts with clients
• Researched potential clients and markets to prepare for appointments
• Brought in new customers and retained base through proactive management of individual needs and development of robust solutions
• Closed over $10,000,000 in sales
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings

Chicasa ICDV is a startup Car Freight Station licensed to serve vehicles offloaded at the Port of Dar Es Salaam. This car handling facility served 19,722 vehicles.

• Project build up started in January 2014. Building completion in June 2016. Customer operations started in September 2014. We grew revenue from TZS 62,718,930(USD 27,281.04) in 2014 to TZS 408,202,429(USD 177,525.29) in 2015
• Developed and oversaw project operations and managed multi-functional issues through resolution
• Hired and managed consultants, contractors and sub-contractors to complete project tasks
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
• Implemented innovative programs, including sports and social programs to increase employee loyalty
• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
• Worked directly with Directors, Managers of department to brainstorm, discuss strategy and mitigate TPA and TRA issues
• Streamlined office operations through a custom made ERP in partnership with BNY Technologies and realizing significant improvements in operations and customer service functions
• Supported regulatory compliance by overseeing all audits to verify protocol adherance. Making sure TRA dues and TPA loyalty fees are paid on time

• Managed and motivated project teams to promote collaboration and keep members on-task and productive
• Built and utilized reporting systems to keep customers and management in loop with latest information
• Evaluated the main database and analysed trends to understand competitive environments and assess current strategies
• Corrected any data entry error to prevent later issues such as duplication or data degradation
• Synthesized and Coordinated statistical data analysis, design, and information flow
• Produced daily, weekly, monthly, yearly reports using advanced Excel spreadsheet functions to meet the many stakeholders. Tanzania Revenue Authority, Tanzania Ports Authority, Shipping Lines and our own in house Company requirements
• Performed system analysis, documentation, testing, implementation and user support for platform transitions
• Recommended data standardization and usage to ensure data integrity
• Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes
• Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources
• Trained all operations staff to use the system I developed