Summary
Work History
Education
Skills
DRIVING
Timeline
SoftwareEngineer
PIYUSH GOSWAMI

PIYUSH GOSWAMI

OPERATION MANAGER
Mbeya

Summary

Dynamic Operations Manager with a proven track record at VITAFOAM TANZANIA LIMITED, excelling in performance monitoring and staff management. Enhanced customer satisfaction through strategic initiatives and effective team leadership. Skilled in problem-solving and organizational management, driving operational excellence and fostering a culture of continuous improvement.

Work History

Operations Manager

VITAFOAM TANZANIA LIMITED
02.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Assistant Maintenance Manager

Munyonyo Commonwealth Resort Hotel
12.2021 - 01.2023
  • Contributed to sustainability efforts by identifying opportunities for waste reduction and environmentally responsible practices within the facility''s operations.
  • Collaborated with staff in determining company engineering, maintenance and repair priorities.
  • Established business plans and provided guidance and direction for successful implementation.
  • Maintained and developed preventive maintenance programs and good working relationship with operations to enforce safety programs and procedures.

STORE MANAGER

Munyonyo Commonwealth Resort Hotel
07.2018 - 11.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

CONTROL ROOM ATTENDENT

Munyonyo Commonwealth Resort Hotel
03.2015 - 06.2018
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Responded to guest requests for assistance, toiletries, and personal care items.

Recovery Officer

GANESH FINANCE
10.2010 - 12.2014
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.

Marketing Manager

COSMOS COMPUTER
09.2005 - 09.2009
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.

Education

High School Diploma -

SHREE SWAMINARAYAN HIGH SCHOOL
PORBANDAR INDIA
04.2001 -

Skills

Operations management

DRIVING

I HAVE AN  EXPERIENCE OF 25YEARS. I CAN DRIVE BIKE, CAR, VAN, AND TRUCK.

Timeline

Operations Manager

VITAFOAM TANZANIA LIMITED
02.2023 - Current

Assistant Maintenance Manager

Munyonyo Commonwealth Resort Hotel
12.2021 - 01.2023

STORE MANAGER

Munyonyo Commonwealth Resort Hotel
07.2018 - 11.2020

CONTROL ROOM ATTENDENT

Munyonyo Commonwealth Resort Hotel
03.2015 - 06.2018

Recovery Officer

GANESH FINANCE
10.2010 - 12.2014

Marketing Manager

COSMOS COMPUTER
09.2005 - 09.2009

High School Diploma -

SHREE SWAMINARAYAN HIGH SCHOOL
04.2001 -

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