PIUS STANFORD MHELELA
FINANCE & PROJECT MANAGEMENT
DODOMA,DODOMA
Summary
Customer-focused project manager, dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
Work History
ACCOUNTANT AND OPERATIONS MANAGER
Dodoma Turk Co. Ltd
Dodoma
01.2023 - Current
- Managed scheduling, training and inventory control
- Oversaw financial management, budget management, accounting and payroll activities.
- Responded to information requests from superiors, providing specific documentation.
- Collected customer fees, managed refunds and provided complete sales documentation..
- Monitored resource use to achieve set goals within budget constraints.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Addressed customer concerns with suitable solutions.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Researched and prepared reports required by management or governmental agencies.
DEPOT MANAGER
Lake Gas Co. Ltd
Morogoro & Arusha
01.2021 - 12.2022
- Delivering excellent customer service by ensuring orders arrived on time and to correct locations
- Managing depot planning, organizing and maintaining product stock levels to meet supply demand
- Making sure that all reports are submitted on time to the head office (i.e operational reports and financial reports)
- Formulating marketing and promotional strategies to drive business revenue
- Hitting sales target by seeking opportunities for operational expansion and new customer acquisition
- Taking actions on customer-feedback to improve product and service provisions
- Managing finances by controlling budgets and authorizing expenditures
- Handling all depot issues, delivery concerns and external complaints appropriately, calmly and effectively
- Holding regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Delegated work to staff, setting priorities and goals.
- Risk management officer of the depot
- Company representative to the local authorities at the place where the depot is operating
ACCOUNTANT
Dumila Water Supply Authority
11.2019 - 12.2020
- Registered new customers for new connection through promotions
- Maintained customer register of the territory
- Prepared water utility bills
- Maintained proper financial and non-financial documentation
- Collected receivables, followed-up debtors and banking daily collections
- Supported budget administration through management of expenditures and renegotiation of vendor contracts
- Guided annual budget development and financial forecasting to achieve desired outcomes.
FINANCIAL ACCOUNTANT (VOLUNTEER)
Kilosa District Council
01.2019 - 11.2019
- Speeded up payment process to different departments as well as rescue revenues by supervising revenues collection at check points during revenue patrols
- Prepared range of written communications, documents and reports
- Created plans and communicated deadlines to complete projects on time
- Exceeded goals through effective prioritization and consistent work ethic
- Managed complaints with calm, clear communication and problem-solving
- Organized files to support efficiency and traceability.
SALES EXECUTIVE
Brand Fusion Africa Co. Ltd
12.2015 - 10.2016
- Dar es salaam, Tanzania
- Negotiated and successfully cut the deal with more than 95% of all vendor to become agents of selling LOTTO tickets during Lotto project
- Expanded territory by converting cold leads and negotiating profitable contracts
- Finalized winning sales contracts to close lucrative deals
- Contacted current and potential clients to promote, upsell and cross-sell products and services
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings
- Participate in continuous product development training
- Communicated brand identity and corporate position to internal and external customers to foster brand loyalty and recognition
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
COMMUNICATION, DOCUMENTATION & EXPORTATION OFFICER
Tanzania Shamba Co. Ltd
Dar Es Salaam
08.2014 - 08.2015
- Dar es salaam, Tanzania
- Established a good communication between company and outsiders to fasten exportation process
- Linked company with all offices involved in the exportation process of cash crops from Company yard to the port and finally exported
- Responsible for proper documentation of exportation permits
- Employed excellent interpersonal skills to build positive relationships with local authorities and stake holders.
SALES AND MARKETING ASSISTANT
Oriflame (T)
Dar Es Salaam
10.2012 - 10.2013
- Managed complaints with calm, clear communication and problem-solving
- Directed client calls, contributed, took notes and followed up with clients
- Engaged with customers to better understand needs and deliver excellent service
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Thrived in fast-paced environment with energy and enthusiasm
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
Postgraduate Diploma - Financial Management
Institute of Finance Management
01.2017
Bachelor of Science - Tax Management
Institute of Finance Management
01.2014
Skills
- Sales and Marketing skills
- Customer service skills
- Financial accounting skills
- Financial management skills
- Research skills
- Project management skills
- Leadership skills
- Time management
- Communication skills
- Computer application skills
- Interpersonal skills
- LANGUAGES
- English Fluent
- Swahili Fluent
- Operations understanding
- Business operations understanding
- Understanding of office operations
- Loading and unloading operations
- Warehouse and manufacturing operations
- Shipping and receiving operations
- Plant and warehouse operations
- Hand assembly operations
- Merchandising operations
Accomplishments
- Sourced, negotiated and secured contract resulting in 25mil monthly profit
- Built and nurtured key client relationships to grow profit by 10%
- Helped to avoid penalty worth 5mil from government authority by negotiating for the extension of deadline to settle legal requirement for company project.
References
Grace Makazi
Assistant Inspector Police Tanzania Dar Es Salaam.
Mobile: +255713407081
Email: gracemakazi@yahoo.com
Oswald Mwakilasi
District Treasurer, Kilosa District Council, Morogoro.
Mobile: +255754311224
Email: osilasi@yahoo.com
Peter Mambosho (CPA)
Senior Accountant, Kilosa District Council, Morogoro.
Mobile: +255713235715
Email: pmambosho@yahoo.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
ACCOUNTANT AND OPERATIONS MANAGER
Dodoma Turk Co. Ltd
01.2023 - Current
DEPOT MANAGER
Lake Gas Co. Ltd
01.2021 - 12.2022
ACCOUNTANT
Dumila Water Supply Authority
11.2019 - 12.2020
FINANCIAL ACCOUNTANT (VOLUNTEER)
Kilosa District Council
01.2019 - 11.2019
SALES EXECUTIVE
Brand Fusion Africa Co. Ltd
12.2015 - 10.2016
COMMUNICATION, DOCUMENTATION & EXPORTATION OFFICER
Tanzania Shamba Co. Ltd
08.2014 - 08.2015
SALES AND MARKETING ASSISTANT
Oriflame (T)
10.2012 - 10.2013
Postgraduate Diploma - Financial Management
Institute of Finance Management
Bachelor of Science - Tax Management
Institute of Finance Management
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