PHYLIS EMMANUEL MANDAWA
Dar es Salaam,Tanzania
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone or with a team to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Immigration Service Department Tanzania
Arusha, Tanzania
10.2023 - Current
- Conducting background checks and identifying fraud patterns
- Ensuring national security and public safety
- Handling citizenship and visa applications
- Conducting interviews and communicating effectively with foreign nationals
- Analyzing documents and identifying inconsistencies
- Desktop support - Delivered an exceptional level of service to each employee with IT problems
- Installed and configured new hardware and software peripheral devices
- Hardware and software maintenance of organizational peripheral devices
- Set up operating systems with specified parameters for software used in the company
- Network troubleshooting
- Preparing technical compliance reports
Managing Director's Personal Assistant
Tambo Security Force Limited
Dar es Salaam, Tanzania
09.2021 - 11.2022
- Acted as the first point of contact for the Managing Director (MD) by answering all correspondence, emails, and phone calls
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients
- Managing diaries and organizing appointments, meetings, conferences, and events
- Typed, formulated, and prepared reports, presentations, and correspondence for the MD
- Maintained an extensive knowledge of company information and MD's schedule to provide updates and information to MD when needed
- Attended meetings with MD to take minutes, as well as provided support on company information to MD
- Performed background research for special projects
- Booking and arranging travel, transport, and accommodation for the MD
- Generated high-quality reports, documents, and presentations
- Managing databases and filing systems on behalf of the Managing Director
- Implementing and maintaining procedures/administrative systems for the MD
- Liaising with staff, suppliers, and clients
- Collating and filing expenses for the MD
Implementation Engineer
Implementation Engineer
Dar es Salaam, Tanzania
08.2020 - 02.2021
- Deployment of ICT solutions including servers and storage devices
- Preventive and corrective maintenance of Data centers and Recovery sites
- Desktop support - Delivered an exceptional level of service to each employee with IT problems
- Installed and configured new hardware and software peripheral devices
- Hardware and software maintenance of organizational peripheral devices
- Set up operating systems with specified parameters for software used in the company
- Network troubleshooting - Management of organization network
- Preparing technical compliance reports
- Writing high-quality technical and assessment reports and proposals
- Organized schedules to coordinate the use of team time and technical resources
- Trained junior team members on quality standards and testing procedures
INTERN ICT DEPARTMENT
Tanzania Social Action Fund (TASAF)
Dar es Salaam, Tanzania
06.2019 - 10.2019
- Hardware and software preventive and corrective maintenance of organizational peripheral devices
- Installation of Operating System (OS) and other software
- Desktop support - Delivered an exceptional level of service to each employee
- Network troubleshooting
- Printing and scanning troubleshooting
- Worked closely with the IT department to establish and deliver employee needs
- Preventive and corrective maintenance for computer devices and peripherals
- Built and maintained courteous and effective working relationships
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Met schedule using excellent planning and coordination skills
- Enhanced working relationships by participating in team-building activities
Education
Bachelor of Science - Information Systems Management
Ardhi University
Dar es Salaam, Tanzania01.2020
Skills
- Microsoft Windows, Linux and MacOS experties
- Website development
- Technical solutions development
- IT infrastructure management
- Managing issues and complaints
- Excellent interpersonal communications
- Leadership skills
- Written and oral communication and presentation skills
- Network administration
- IT security management
- Desktop support
- Database administration
Languages
Swahili: First Language, English: C2 Proficient
Projects
PREVENTIVE MAINTENANCE OF IBM STORAGE AND SERVERS AT TPB DISASTER RECOVERY SITE.
Duration: January2021
Location: Dar es Salaam, Tanzania.
Role: Assistant Field engineer
Tasks:
- Identified issues analyzed information and provided solutions to problems.
- Troubleshoot problems and diagnose system faults.
- Correct storage configurations.
- Inspected products and services to comply with quality standards.
- Developing maintenance policy for TPB.
Personal Strength
- Self-driven and Self-motivated
- High sense of confidentiality
- Ability to work under high pressure and meet deadlines with quality deliverables.
- Ability to Multitask, Patience, and flexibility
- Determined and Confident
References
Gerson Mallamia
Management Information Systems Officer.
gersonmallamia@tasaf.go
Tanzania Social Action Fund (TASAF).
P.O. Box2719 Dodoma-Tanzania. Mobile:0785678269
Monica Timbuka
Assistant Lecturer.
mtimbuka@irdp.ac.tz.
Institute of Rural Development Planning.
P. O. Box11957 Mwanza.
Mobile:0756-026838
Samwel Ngwale.
Biometric Officer
ngwalesamwel582@gmail.com
HJFMRI-T, P. O. Box5455 Mbeya,Tanzania. Mobile: +255744648170
Timeline
IT Support Specialist
Immigration Service Department Tanzania
10.2023 - Current
Managing Director's Personal Assistant
Tambo Security Force Limited
09.2021 - 11.2022
Implementation Engineer
Implementation Engineer
08.2020 - 02.2021
INTERN ICT DEPARTMENT
Tanzania Social Action Fund (TASAF)
06.2019 - 10.2019
Bachelor of Science - Information Systems Management
Ardhi University