Phina Omune
Arusha
Summary
Enthusiastic Front Desk Clerk excelling in creating a positive first impression for visitors. Skilled in communication, organization, and problem-solving to ensure a smooth and efficient front desk operation. Talented at managing schedules, handling inquiries, and providing exceptional customer service. Strong leader and a problem solver.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Lodge
06.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front Desk Supervisor
Planet Lodge
05.2022 - 06.2023
- Provided exceptional customer service.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed group reservations effectively.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervisor of Operations
Innoxy Trading Ltd
06.2021 - 05.2022
- Managed scheduling and workload distribution.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Hired, managed, developed and trained staff, established and monitored goals,.
Front Desk Receptionist
Planet Lodge
05.2019 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Routed incoming mail and messages to relevant personnel without delay.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Tour Operations
Tropical Center Institute
Arusha, Tanzania04.2023
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Customer Relationship Management (CRM)
- Customer Service
- Computer Skills
- MS Office
Certification
Certificate in Tour operations
Travelling and making connections
.
Languages
Swahili
Native language
English
Upper intermediate
B2
Timeline
Assistant Manager
Planet Lodge
06.2023 - 02.2024
Front Desk Supervisor
Planet Lodge
05.2022 - 06.2023
Supervisor of Operations
Innoxy Trading Ltd
06.2021 - 05.2022
Front Desk Receptionist
Planet Lodge
05.2019 - 06.2021
Tour Operations
Tropical Center Institute
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