Philomena Charles Malai
Arusha
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
10
10
years of professional experience
Work History
Sales Director, Business Development
Travel Choice Tours & Safaris Ltd.
Arusha,Zanzibar
09.2023 - Current
- Prospected for new business using databases and other strategies to generate sales.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Collaborated with marketing team to create promotional materials for target customers.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Analyzed regional market trends to discover new opportunities for growth.
- Analyzed regional sales performance data to develop actionable insights.
- Gained market share in new sales performance through aggressive team training.
- Developed and managed regional sales program and market operations.
- Supported sales team members to drive growth and development.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Group & MICE Sales Manager
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
Zanzibar
11.2019 - 09.2023
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Created and presented proposals and built successful RFPs for new events.
- Resolved any customer complaints or issues that arose during an event.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Resolved customer complaints regarding sales and service.
- Targeted convention and hotel conferences with specific strategies to attract and sell to each.
- Directed and coordinated products, services and sales activities.
- Created promotional materials, including brochures, flyers, videos and other media to support the marketing of events.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Networked at local and industry events to prospect for new sales leads.
- Sourced venues suitable for hosting a variety of different types of events.
- Conducted market research and reported on competitors.
- Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Attending Trade fairs and Travelexpo.
- Do sales calls around Africa to get new business and build close relationship with the client.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales and Marketing Coordinator
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
Zanzibar
05.2019 - 11.2019
- Coordinating internally with the sales & marketing team
- Generating reports, preparing proposals, and coordinating with clients & suppliers.
Assist. Reservations Manager & EAR Sale Manager
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
Zanzibar
01.2019 - 05.2019
- Determining annual unit and gross-profit plans
- Establishing sales objectives and implementing national sales programs
- Maintaining sales volume and product mix.
Senior Reservationist & Sale & Reservations Supervisor
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
Zanzibar
11.2016 - 01.2019
- Supervising Reservation & Revenue Department
- Coordinating all OTAs and Extranets
- Making reservations and managing allocations/allotments for entitled partners.
Senior Reservationist & Sales
PARADISE AND WILDERNESS COMPANY (ZANZIBAR)
Zanzibar
01.2015 - 11.2016
- Supervising Reservation & Revenue Department
- Quoting and proposing excursions and safaris programs
- Responding to incoming emails from agents and organizing accommodations for clients.
Secretary and Office Supervisor
MBERESERO TENTED AND CAMPS
01.2014 - 12.2014
- Receiving new bookings and preparing rooms for client's arrival
- Solving client's complaints and organizing accommodations
- Assisting with events preparations and project organizations.
Education
Degree in Secretarial And Office Management -
INTEL COLLAGE
Moshi Tanzania12-2013
Certificate of Secondary Education -
ELDORO GIRLS HIGH SCHOOL
01.2013
Certificate of Primary Education -
TIMBILA BOARDING AND PRIMARY SCHOOL
01.2008
High School Diploma -
SA School of Weddings & Events
South AfricaSkills
- Pipeline Management
- Key Account Development
- Client Relationship Management
- Sales Team Training
- Business Planning
- Revenue Forecasting
- Market Research
- Sales Planning
- Vendor Management
- Solution Selling
- Territory Sales Management
- Product and Service Management
- Salesforce
- Goal Setting
- Service-Driven Sales
- Market Intelligence
- Sales Operations
- Market Research, Forecasting, and Analysis
- Exceptional Multi-Tasker
Attributes
- Customer care and resources sustainability
- Commitment- Care of people and resources
- Work in UN ( as a volunteer )
- Mission- To promote the livelihood of people by encouraging the development of quality services
- Work for Government as Event Cordinator for High profile clients /Guest
Personal Information
Nationality: Tanzanian
Languages
- English
- Swahili
References
- Madam Linda Ndukuo, Lodge Manager, +255 767 406 580
- Ms. Carmen Wakeford, Cluster Director of Sales & Marketing Hilton Hotels London +27 82 443 3427
- Kelvin Mariki ,Owner of Kevin Events & Wedding Company + 255 746 766 291
Hobbies and Interests
- Reading
- Photography
- Cooking
- Music
- Adventure
Affiliations
- Professional achievements and career growth.
- Strong educational background and continuous learning.
- Effective interpersonal skills.
- Commitment to health and wellness.
- Engagement in creative hobbies.
- Active involvement in community or volunteer work.
- Adaptability and resilience in facing challenges.
- Cultural awareness and appreciation.
- Efficient time management.
- Tech proficiency and staying updated.
- Commitment to continuous personal and professional improvement.
- Financial responsibility and planning.
Languages
English
First Language
Spanish
Beginner
A1
Timeline
Sales Director, Business Development
Travel Choice Tours & Safaris Ltd.
09.2023 - Current
Group & MICE Sales Manager
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
11.2019 - 09.2023
Sales and Marketing Coordinator
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
05.2019 - 11.2019
Assist. Reservations Manager & EAR Sale Manager
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
01.2019 - 05.2019
Senior Reservationist & Sale & Reservations Supervisor
MELIA INTERNATIONAL HOTELS & RESORT (ZANZIBAR)
11.2016 - 01.2019
Senior Reservationist & Sales
PARADISE AND WILDERNESS COMPANY (ZANZIBAR)
01.2015 - 11.2016
Secretary and Office Supervisor
MBERESERO TENTED AND CAMPS
01.2014 - 12.2014
Degree in Secretarial And Office Management -
INTEL COLLAGE
Certificate of Secondary Education -
ELDORO GIRLS HIGH SCHOOL
Certificate of Primary Education -
TIMBILA BOARDING AND PRIMARY SCHOOL
High School Diploma -
SA School of Weddings & Events
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