Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Quote
TruckDriver

Pendo Rukiko

Dar es Salaam,02

Timeline

Senior Customer Support Representative

Growe Partners
08.2024 - Current

Customer Service Representative

Singularity Microfinance
07.2023 - 07.2024

Strategic Planning Intern

Tanesco Head Office
07.2022 - 09.2022

Bachelor Of Arts - Economics

Ardhi University
2020.Nov - 2023.Jul

Advanced Certificate Of Secondary Education Certificate - Business Studies

Ashira Girls Secondary School
2018.07 - 2020.07

Certificate Of Secondary Education Certif - Business Studies

St. Peter Claver High School
2014.01 - 2017.11

Primary School Leaving Examination -

Martin Luther Primary School
01.2009 - 11.2013

Work History

Senior Customer Support Representative

Growe Partners
08.2024 - Current
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

Customer Service Representative

Singularity Microfinance
07.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Strategic Planning Intern

Tanesco Head Office
07.2022 - 09.2022
  • Assisted in creating comprehensive financial models for various strategic initiatives, determining potential ROI and budget requirements.
  • Evaluated potential partnership opportunities to support company growth objectives, conducting due diligence on prospective partners.
  • Leveraged analytical skills to interpret complex data sets, providing valuable insights into market dynamics and competitive landscapes.
  • Supported the development of long-term business strategies through detailed SWOT analysis and industry trend evaluation.

Overview

3
3
years of professional experience
13
13
years of post-secondary education

Education

Bachelor Of Arts - Economics

Ardhi University
Dar Es Salaam
2020.Nov - 2023.Jul

Advanced Certificate Of Secondary Education Certificate - Business Studies

Ashira Girls Secondary School
Kilimanjaro
2018.07 - 2020.07

Certificate Of Secondary Education Certif - Business Studies

St. Peter Claver High School
Dodoma
2014.01 - 2017.11

Primary School Leaving Examination -

Martin Luther Primary School
Dodoma
01.2009 - 11.2013

Skills

  • Empathy and patience
  • Exceptional communication
  • Training and mentoring
  • Sales support
  • Customer service
  • Problem-solving
  • Time management
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Microsoft Excel
  • Call center experience
  • Data collection
  • Follow-up skills
  • Paperwork processing
  • Administrative support
  • Project management

Summary

Customer support professional equipped to enhance customer satisfaction and drive effective solutions. Strong focus on team collaboration and flexibility with evolving needs. Skill set includes problem-solving, communication, and conflict resolution. Known for reliability and achieving impactful results in high-pressure environments. Experienced with addressing complex customer inquiries and issues. Utilizes advanced problem-solving techniques to improve service quality. Track record of employing effective communication and customer relationship management skills to achieve high satisfaction rates. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsFlexible work hoursCompany CultureTeam Building / Company Retreats

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Similar Profiles

CREATE PROFILE
Pendo Rukiko