PELEPETUA IHEMA SOSPETER
Teacher
MARA
Summary
Driven by a commitment to ethical practice and client advocacy, I excelled at RAFIKI SOCIAL DEVELOPMENT, enhancing client satisfaction and streamlining case management processes. Leveraging teamwork, problem-solving abilities, and policy knowledge, I fostered strong stakeholder relationships and improved program outcomes, demonstrating a profound impact on service quality and efficiency. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Management Officer
RAFIKI SOCIAL DEVELOPMENT ORGANISATION
10.2022 - Current
- Assisted clients in navigating complex healthcare systems to access necessary resources and services.
- Maintained strict confidentiality protocols when handling sensitive client information.
- Maintained up-to-date knowledge on relevant policies, procedures, and best practices in case management domain.
- Successfully advocated for clients'' rights and entitlements within various social service agencies or institutions.
- Working close with LGAs to insure quality service provision at community level.
- Collaborated closely with external partners such as medical professionals or legal representatives to promote optimal outcomes for clients.
- Facilitated referrals to appropriate community resources based on identified needs and goals of clients.
- Increased client satisfaction through timely follow-ups and consistent communication regarding case updates.
Case Management Coordinator
RAFIKI SOCIAL DEVELOPMENT ORGANISATION
10.2021 - 09.2023
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
School Program Officer(Protect Our Youth)
RAFIKI SOCIAL DEVELOPMENT
Musoma MC
01.2021 - 09.2021
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Education
STEFANO MOSHI MEMORIAL UNIVERSITY COLLAGE
Moshi, Tanzania11.2016
Skills
- Client Advocacy
- Ethical Practice
- Policy Knowledge
- Legal Compliance
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
Certification
- Leadership and Governance workshop - [5 days]
- Case management refresher training - [5 days]
- Gender and Social inclusion training - [5 days ]
- Gender Operational plan workshop - [ 3 days ]
Singing, Reading
I like singing and listening gospel songs and reading books and journals in social media
Languages
Swahili
Native language
English
Advanced
C1
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members as a District Program Coordinator (DPC)
- Achieved 100% of key performance indicator by completing service provision to beneficiaries on quarterly and monthly bases with accuracy and efficiency.
- Collaborated with team of 26 staff members in the development of ACHIEVE and USAID KIZAZI HODARI Project.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsTeam Building / Company RetreatsTimeline
Case Management Officer
RAFIKI SOCIAL DEVELOPMENT ORGANISATION
10.2022 - Current
Case Management Coordinator
RAFIKI SOCIAL DEVELOPMENT ORGANISATION
10.2021 - 09.2023
School Program Officer(Protect Our Youth)
RAFIKI SOCIAL DEVELOPMENT
01.2021 - 09.2021
Bachelor of Arts - Education
STEFANO MOSHI MEMORIAL UNIVERSITY COLLAGE
- Leadership and Governance workshop - [5 days]
- Case management refresher training - [5 days]
- Gender and Social inclusion training - [5 days ]
- Gender Operational plan workshop - [ 3 days ]
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