Patricia Meinhard Kamguna

Results-oriented professional with extensive experience at NMB Bank, specializing in customer service and sales. Demonstrated success in improving customer satisfaction through strong communication and problem-solving skills. Proficient in data analysis and strategic planning, consistently achieving performance targets in dynamic environments.

Date of Birth: 04/04/91

• Harold Haule Lambileki, Branch Manager, NMB Bank - Wami Branch, Harold.Lambileki@nmbbank.co.tz, +255 689088933
• Andrew George Mtikita, Manager Customer Experience, NMB Bank - Kilosab Ranch, Andrew.mtikita@nmbbank.co.tz, +255 714528853
• Paul Nyoni, Manager Customer Experience, NMB Bank - Dodoma Branch, paul.nyoni@nmbbank.co.tz, +255 742331313

• Reliability; completes work in a timely and consistent manner
• Adaptability; adapts to changing work environments, work priorities and organisational needs, able to effectively deal with change and diverse people
• Communication; expresses ideas effectively, listens effectively, organises and delivers information appropriately
• Stress tolerance; deals with difficult situations while maintaining performance
• Planning and Organising; allocates and uses resources properly and sets priorities

• Practical Training at Restless Development, Iringa, Tanzania, 08/01/14, 09/01/14, Taught on sexual and reproductive health in secondary and primary schools to enhance knowledge to students, Preparing monthly reports and training workshop reports, Conducted training and workshop for community action group
• Practical Training at Kisaki ward, Singida, Tanzania, 06/01/15, 07/01/15, Collecting data on household socio-economic status, Analysis of the collected data by using statistical package for social sciences (SPSS), Conducting survey on the wide array of the opportunities and threats towards economic improvement at Kisaki ward, Preparing reports on economic investment profile of Kisaki ward using qualitative and quantitative data obtained during fieldwork
• Direct Sales Staff, NMB Bank - Wami Branch, 10/13/20, 10/13/23, Open accounts for customers, Ensure all accounts opened meet the required KYC standards as per bank’s processes and procedures, Explain NMB CHAPCHAP account and other accounts to customers and provide advice to customers regarding choice of saving account, Offer the NMB CHAPCHAP account to unbanked community, Ensure that daily cash summaries are checked and day’s cash transactions are properly in line with set performance targets, Register client feedback both formal and informal, Generate leads, upsell and cross-sell bank products and services from the customers, Participate in campaigns, special projects and events to sell bank products and services, Meet or exceed weekly, monthly or yearly sales quotas, Perform other duties as directed or assigned by the superior
• Contact Center Agent, NMB Bank - Head Office, 07/17/25, Present, To serve NMB customers by determining their needs, answering their enquiries and resolving their issues to make customer’s banking experience easier and more efficient, Handle all customer’s inquiries and provide prompt, accurate courteous service, Convert a compliant or unhappy customer into a loyal satisfied customer with professional and empathetic service recovery, Log service statistics, complaints and inquiries, Analyze and close looping of all customer issues, Ensure all complaints are logged in NMB CURE Tool and sent to customer Experience Business