Pauline Sangale
Dar Es Salaam
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strong leadership skills,strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Manager Mortgage Financing
NMB BANK PLC
04.2018 - Current
- Expanded mortgage portfolio by implementing targeted sales strategies.
- Managed PAR and NPL to maintain high-quality loan book.
- Fostered strong relationships with mortgage clients to enhance retention.
- Strengthened connections with key stakeholders including TMRC, NHC, WHC, and ZHC to drive growth.
- Developed customized financial solutions for diverse client needs, including Mortgage Construction.
- Provided training and support to junior staff on client management best practices.
- Analyzed market trends to identify new business opportunities in mortgage lending.
- Collaborated with internal teams to formulate strategies that increased customer engagement.
Graduate Trainee
NMB BANK PLC
04.2016 - 04.2018
- Conducted branch operations for three months, providing a detailed improvement report for Bank.
- Executed assigned duties across various head-office departments, focusing on challenging areas.
- Performed day-to-day tasks with accuracy and efficiency.
- Proposed innovative solutions to enhance team performance and overall outcomes.
Clerk for DARUSO USRC (University Student Representative Council)
DARUSO (Dar Es Salaam University Student Organisation)
01.2013 - 01.2015
- Organized DARUSO USRC meetings as scheduled in University Almanac and during emergencies.
- Maintained accurate records of all USRC meetings for future reference.
- Managed USRC funds according to allocations from DARUSO budget.
- Communicated information about DARUSO activities, achievements, and upcoming USRC meetings to university community.
Dar es Salaam Commercial Bank
07.2014 - 09.2014
- Executed marketing strategies for bank products to enhance visibility and uptake.
- Facilitated issuance of loans, specializing in Micro Finance offerings through group initiatives.
- Opened diverse accounts for new customers, streamlining onboarding processes.
General Secretary
CASFETA-TAYOMI DAR ES SALAAM (A FELLOWSHIP)
01.2013 - 01.2014
- Maintained records for fellowship activities and documentation.
- Managed annual routine and timetable across district branches of Region fellowship.
- Organized and coordinated yearly meetings for Region fellowship members.
- Compiled comprehensive report for 2013-2014, detailing activities, successes, and challenges of fellowship.
Assistant General Secretary
CASFETA-TAYOMI UDSM BRANCH (A FELLOWSHIP)
01.2013 - 01.2014
- Keeping records of the fellowship.
- Managing the year routine and timetable of the Branch fellowship hand in hand with the head General Secretary.
- Organising and Managing fellowship meetings as per the routine.
- Giving all information to the students for the different activities to be done.
CRDB Microfinance PLC
- Compiling primary data on services available from Bank through CRDB Microfinance Activities focused on SACCOS in Iringa Region
Education
Bachelor of Arts - Economics
UNIVERSITY OF DAR ES SALAAM
DAR ES SALAAM01.2015
Advanced Certificate of Secondary Education Examination (ACSEE) -
ST CHRISTINA GIRL'S SECONDARY SCHOOL
TANGA01.2012
Uganda Certificate of Education -
NABBINGO GIRL'S SECONDARY SCHOOL
MUKONO,UGANDA01.2009
Skills
- Mortgage portfolio management
- Financial assessment
- Client relationship building
- Market trend analysis
- Customized financial solutions
- Customer engagement strategies
- Sales strategy execution
- Team collaboration
- Mentorship and training
- Creative problem solving
- Effective communication
- Stakeholder engagement strategies
- Analytical thinking
- Product knowledge and advisory skills
- Relationship management
- Customer service expertise
- Statistical analysis (Stata)
- Office software proficiency
Certification
I, the undersigned hereby certify that to the best of my knowledge and belief, I have presented the information that is correct.
Contacts
sangalepauline@gmail.com, +255752072077
Personal Information
- Date of Birth: 05/30/93
- Gender: FEMALE
- Marital Status: MARRIED
- Place of Birth: MWANZA
References
- Demetus Kamguna, Head; Credit Environmental and Social Risk, NMB Bank Plc, +255763210820, Demetus.Kamguna@nmbbank.co.tz
- Rasack Lokina, Senior Lecturer, University of Dar es Salaam, 0784574369, razack_lokina@yahoo.com
- Ally Ngingite, Senior Manager Retail Asset, NMB Bank Plc, 0754910191, Ally.Ngingite@nmbbank.co.tz
Hobbies
- Reading
- Training other persons
- Singing
Language Communication Ability - Languages
- English, Excellent, Excellent, Very Good
- Kiswahili, Excellent, Excellent, Excellent
Timeline
Relationship Manager Mortgage Financing
NMB BANK PLC
04.2018 - Current
Graduate Trainee
NMB BANK PLC
04.2016 - 04.2018
Dar es Salaam Commercial Bank
07.2014 - 09.2014
Clerk for DARUSO USRC (University Student Representative Council)
DARUSO (Dar Es Salaam University Student Organisation)
01.2013 - 01.2015
General Secretary
CASFETA-TAYOMI DAR ES SALAAM (A FELLOWSHIP)
01.2013 - 01.2014
Assistant General Secretary
CASFETA-TAYOMI UDSM BRANCH (A FELLOWSHIP)
01.2013 - 01.2014
CRDB Microfinance PLC
Bachelor of Arts - Economics
UNIVERSITY OF DAR ES SALAAM
Advanced Certificate of Secondary Education Examination (ACSEE) -
ST CHRISTINA GIRL'S SECONDARY SCHOOL
Uganda Certificate of Education -
NABBINGO GIRL'S SECONDARY SCHOOL