Paulina Biseko
Dar es Salaam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
VAS Manager
Green Telecom LTD
11.2022 - 10.2023
- Developed new VAS project ideas, lead its implementation by preparing technical documents and launch.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Product Owner
Vodacom Tanzania PLC
08.2019 - 08.2022
- Worked as partner representing CommXP IT Solutions.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Manage 360 of Tusua Mapene project.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Allocated and approved team resource usage.
- Collaborated with development team on testing and deployment of services and tasks.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Analyzed user feedback and implemented changes to product design.
- Created visuals and renderings communicating product design concepts.
- Wrote comprehensive user manuals for new products and additional technical documentation.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked closely with Goverment regulatory bodies on project compliance.
IT Support Engineer
Vodacom Tanzania PLC
02.2015 - 08.2019
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Managed high levels of call flow and responded to user technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Certificate Of Secondary Education -
St Joseph Girls Seminary
MwanzaAdvanced Certificate Of Secondary Education - Physics Chemistry Mathematics
Taqwa Secondary School
MwanzaBachelor Of Engineering - Information Systems And Newtork Engineering
St Joseph University in Tanzania
Dar Es Salaam11.2014
Skills
- Regulatory Compliance
- Resource Allocation
- Data Analysis
- Process Improvement
- Cross-functional Coordination
- Vendor Management
- Technical Support
- Project Management
- Customer Service
- Time Management
- Product Development
- Contract Negotiation
- Client Relations
- Strategic Marketing
- Campaign Performance Tracking
- Training and Onboarding
- Strategic Planning and Alignment
- Proposal Development
- Microsoft Office
- Business Objective Analysis
- Marketing Strategy Development
- Customer Relationship Management (CRM)
- Customer Retention Strategies
- Product Lifecycle Management
Accomplishments
- Collaborated with team of 6 in the development of Green Telecom VAS Projects launched in 2023.
- Organized all Tusua Mapene Marketing Campaigns. Development and deployment of Tusua Spoti Service.
- Promoted to executive Helpdesk Engineer serving MD and other Directors.
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Timeline
VAS Manager
Green Telecom LTD
11.2022 - 10.2023
Product Owner
Vodacom Tanzania PLC
08.2019 - 08.2022
IT Support Engineer
Vodacom Tanzania PLC
02.2015 - 08.2019
Certificate Of Secondary Education -
St Joseph Girls Seminary
Advanced Certificate Of Secondary Education - Physics Chemistry Mathematics
Taqwa Secondary School
Bachelor Of Engineering - Information Systems And Newtork Engineering
St Joseph University in Tanzania
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