PASCHAL S. MARANDO
SERENGETI ACACIA BLISS LUXURY TENTED CAMP
KARATU
Summary
Over ten years of professional experience in the hospitality and tourism industry with vast experience in lodges and tour companies to top notch performance, as seen in management, food and beverage, housekeeping, sales, marketing, controls, profits, brand positioning and high standards. Immediate value and skills offered include, Leadership | Creativity | Attention to details, Food and beverage management, Housekeeping and front office management, Tourism Management, Excellent communication and customer handling skills, Good interpersonal and management skills – Ability to adjust in dynamic environment business metrics, Motivating team members, Staff training, Business development, Problem solving skills, Expense and stock management, Sales and marketing, Social Media, Computer proficiency
12
years of professional experience
Work History
ASSISTANT CAMP MANAGER
2 Months- Supervising and Leading Staff: Oversee team members, delegate tasks, monitor performance, and provide coaching to improve skills and productivity. I act as a bridge between frontline employees and senior management, ensuring smooth communication and team cohesion
- Operational Management: They ensure daily operations run efficiently, including managing workflow, scheduling staff, maintaining inventory, and monitoring supplies.
- Customer Service and Problem Resolution: handle escalated customer complaints, resolve issues diplomatically, and maintain high service standards. I ensure that customer satisfaction aligns with company policies and brand image
- Administrative Duties: creating employee schedules, managing and attendance, overseeing cash handling, preparing reports, and ensuring compliance with company policies and safety regulations
- Strategic and Analytical Tasks: Analyze performance metrics, identify trends, and suggest improvements to support business objectives. They may also assist in marketing initiatives, project management, and implementing company strategies
SALES & RESERVATIONS SPECIALIST
10 Years 1 Month- Making reservations for customers based on their various requirements and budgetary.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Selling and promoting reservation services and meeting or exceeding sales goals.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Obtaining deposits and balance of payment from clients.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Making reservation chart updated and maintaining hotel occupancy forecast.
- Review arrival report daily
- Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.
- Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.
- Assisting and advising customers who may be choosing from a variety of travel options
NATURALIST
1 Year 10 Months- Takes clients to the nature walk and to the village cultural tour
Education
Bachelor of Tourism Management
Graduate at the higher-level institutes with over 52 courses that make me more excellent in tourism industry
Tourism & Travel Studies
Attend the diploma course on travel and hospitality studies majoring hotel courses
Skills
Customer service
Products selling
Negotiation and influencing skills
Analysis and decision making
Managerial skills
Timeline
ASSISTANT CAMP MANAGER
SERENGETI ACACIA BLISS LUXURY TENTED CAMP
2026.06 - Current
SALES & RESERVATIONS SPECIALIST
ACACIA FARM LODGE
2016.05 - 2026.06
NATURALIST
ACACIA FARM LODGE
2014.06 - 2016.04
Musoma Utalii Collage
Tourism & Travel Studies
Sokoine University of Agriculture
Bachelor of Tourism Management