Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Bhavin Patel

Dar Es Salaam

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Mitra SK South Africa Pty Ltd. Skilled in Customer Relationship Management and adept at multitasking, I excel in team leadership, significantly improving collaboration and efficiency. My approach has consistently resulted in positive changes and heightened team performance.

Overview

15
15
years of professional experience

Work History

Team Leader

Mitra SK South Africa Pty Ltd
Johannesburg, South Africa
02.2017 - Current
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Reconciled customer accounts and maintained accurate records.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Implemented changes in response to changing business needs or customer demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Stock Controller

BEGA WHOLESALER
JOHANNESBURG, SOUTH AFRICA
09.2012 - 01.2017
  • Managed the accurate ordering, receiving and issuing of stock items.
  • Maintained inventory records and updated them regularly in the company's database.
  • Performed regular cycle counts to verify actual stock against system records.

Supervisior

Auntie Anne's Pretzel
London, United Kinhdom
04.2010 - 05.2012
  • Directed and supervised team of 15 employees in daily operations.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Education

BBA -

Dharmsinh Desai University
Nadiad, Gujarat
03-2008

Skills

  • Customer Relationship Management
  • Multitasking
  • Team Leadership

Languages

Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Affiliations

  • Travelling
  • Foreign Language
  • Sports
  • Volunteering

Timeline

Team Leader

Mitra SK South Africa Pty Ltd
02.2017 - Current

Stock Controller

BEGA WHOLESALER
09.2012 - 01.2017

Supervisior

Auntie Anne's Pretzel
04.2010 - 05.2012

BBA -

Dharmsinh Desai University

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Bhavin Patel