Summary
Overview
Work History
Education
Skills
Additionalworkexperience
Email
Others
Personal Information
References
Hobbies and Interests
Timeline
Generic

OTHMAN MAGAWA

DAR-ES-SALAAM

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Handling Network Operation Centre

S.S. Bakhressa & Co. Ltd
Dar es Salaam
01.2007 - Current
  • Support Team Management - Assigning Duties, Maintaining the WAN Infrastructures of S.S
  • Bakhressa Group of Companies, Maintaining the DATA Servers, Sophos Administrator (Intercept X and End point protection), Managing Projects: Upgrade for P2P equipment's for 15 sites with RADWIN 5000 (point to Multi-Point) & RWADWIN 2000 (P2P Long Distance), BAKHRESA GRAIN MILLING (BGM) Infrastructure and Server installations at BGM Rwanda, Infrastructure and Server installations at BGM Mozambique and Nakala Port with P2P RADWIN 2000, Infrastructure and Server installations at BGM Burundi, Infrastructure/Networking AZAMTV Tanzania front office Tazara and Tabata, Networking Azam Daily Zanzibar, Infrastructure and Server installations Azam Marine Dar/Zanzibar, Infrastructure/Networking Azam Sea Link, Zanzibar Milling corporations Ltd (ZMCL) Networking and TALLY server installation, CCTV Camera installation, Azam Net (ISP) Radio Installation and network setup (Cambium Radio P2P and PMP) 2015, Mr
  • Abubakar Bakhressa house
  • (Director's House) (Mikocheni) Infrastructure, Security System and Wireless deployment, Azampay, Bagamoyo Sugar, SSB and Azam Media (Masaki) Infrastructure/Networking Security System and Wireless deployment, Bagamoyo Sugar LTD
  • (Bagamoyo) Infrastructure/Networking, Ukwaju Plant (Mbagala) Infrastructure/Networking.

Computer Technician

S.S. Bakhressa & Co. Ltd
Dar es Salaam
01.2007 - 12.2007
  • Customer Support, Network Monitoring, Maintaining and Troubleshooting the WAN Infrastructure.

Handling Network Operation Center

Acex Systems Limited
Dar es Salaam
01.2004 - 12.2006
  • Support Team Management: Assigning sites, Designing network layout, Maintaining 2.4m VSAT Satellite Dish, DVB & Satellite Modem, Maintaining the Linux Based Email Server including back up of the data, To deploy 2.4GHz & 5.8GHz Proxim Products on the infrastructure, Monitoring the network, Managing Projects: S.S
  • Bakhressa & Co
  • Ltd: Building WAN Infrastructure for S
  • S
  • Bakhressa Group of Companies, Maintenance of WAN Infrastructure, TMJ Hospital Maintaining Point to Point Link between TMJ Mikocheni & TMJ Town, Azam Inland Container Depot (ICD): Building Azam ICD (Cat-6) infrastructures that include manage switches, patch panels in the 5th floors of Azam ICD building, Building of Container Freight Special (CFS), Gate-1 and Gate-2 with Computing Security System, TACONA Section of Azam ICD; Building of

Building Wi-Fi Infrastructures

Acex Systems Limited
Dar es Salaam
01.2002 - 12.2003
  • Customer Support including site visits for troubleshooting and surveys, Monitoring the network, Designing network layout

Computer Technician

Acex Systems Limited
Dar es Salaam
01.2001 - 12.2002
  • Customer Support

Network Administrator

SSB
Dar Es Salaam, Tanzania
2020 - 2024
  • Coordinated with third-party providers on installation projects or service agreements.
  • Evaluated vendors' products in order to determine which ones best meet organizational needs.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Developed policies related to network security and usage procedures for end-users.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
  • Created detailed documentation of all configurations, processes and procedures related to the network environment.
  • Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
  • Assisted in developing long-term strategies for the organization's IT infrastructure.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Analyzed network traffic patterns to identify potential problems or areas for improvement.
  • Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
  • Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
  • Maintained inventory records of all hardware components used in the network environment.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Provided training sessions for end-users on how to use various software applications or hardware devices.
  • Worked closely with end users to solve problems related to hardware and software.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Performed routine troubleshooting and network monitoring.
  • Oversaw VPNs to deliver secure virtual network access to remote users.
  • Supported various operating systems and server technologies.
  • Worked independently while coordinating project work and support functions with other team members.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Provided troubleshooting and testing to support network.
  • Monitored system upgrades, patches and new configurations.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
  • Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
  • Liaised with network team to configure, implement, and administer LAN and WAN components.
  • Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
  • Researched, recommended, configured, and supported hardware and software for multiple departments.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Managed employee access, security roles and permissions.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Monitored network performance to determine adjustments needed.
  • Designed, configured and tested computer hardware and operating system software.
  • Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
  • Installed security software to protect networks.
  • Implemented and provided technical support for voice services and equipment.
  • Planned, tested and supported high-availability infrastructures.
  • Conferred with network users about solutions to existing system problems.
  • Configured, monitored and maintained email applications or virus protection software.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Promoted continuous improvement for IT governance processes.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Education

01.2006

01.2006

01.1995

01.1995

01.1991

01.1991

Skills

  • Communication skills
  • English
  • Kiswahili
  • Writing skills
  • Self-motivated
  • Hardworking
  • Self disciplined
  • Willingness to learn
  • Teamwork
  • Network Security
  • Performance Analysis
  • Disaster Recovery
  • Hardware Configuration
  • Software Installation
  • LAN and WAN Technologies
  • Switching Technologies
  • Firewall Administration
  • Routing Protocols
  • Network configuration
  • Software configuration
  • Cable termination
  • Network installation
  • Teamwork and Collaboration
  • Time management abilities
  • Team building
  • Goal Setting
  • Failure resolution
  • Support Services
  • Hardware replacement
  • Component Installation
  • Staff Assistance
  • Team Collaboration
  • Data Backup
  • Technical Support

Additionalworkexperience

Acex Systems Limited, Installation and configuration of Surveillance Systems, Type of Camera Installed - Dome Camera, Indoor & Outdoor Camera, Fleet Management Solutions - Satellite GPS Vehicle Tracking Systems, Type of Mobile Location Tracking Modules - MLT-400i

Email

magawa77@gmail.com, othmantz@yahoo.com

Others

Class A & D

Personal Information

  • Age: 43
  • Date of Birth: 01/07/77
  • Gender: Male
  • Nationality: Tanzanian
  • Marital Status: Married
  • Religion: Muslim

References

It can be provided upon request

Hobbies and Interests

  • Computers, learning more about IT
  • Travelling
  • Listening to music
  • Playing soccer, pool, and computer games

Timeline

Handling Network Operation Centre

S.S. Bakhressa & Co. Ltd
01.2007 - Current

Computer Technician

S.S. Bakhressa & Co. Ltd
01.2007 - 12.2007

Handling Network Operation Center

Acex Systems Limited
01.2004 - 12.2006

Building Wi-Fi Infrastructures

Acex Systems Limited
01.2002 - 12.2003

Computer Technician

Acex Systems Limited
01.2001 - 12.2002

Network Administrator

SSB
2020 - 2024

Similar Profiles

CREATE PROFILE
OTHMAN MAGAWA