OSMAN SAID
Birmingham
Overview
14
14
years of professional experience
Work History
Restaurant Consultant
Thai Kani
09.2019 - 11.2019
- Develop and implement comprehensive training programs for kitchen and front-of-house staff
- Ensure consistent adherence to service standards, culinary techniques, and customer service excellence
- Establish and maintain rigorous health and safety protocols
- Implement effective food costing strategies
- Conduct interviews and make strategic hiring decisions
- Collaborate with the marketing team
- Plan and coordinate special events
- Drive culinary innovation
- Oversee day-to-day kitchen operations
- Manage overall hospitality operations
- Stay abreast of industry trends and introduce innovative strategies.
Commis Chef
Shetland and Lerwick Hotel
09.2019 - 11.2019
- Execute the preparation, cooking, and presentation of food items
- Maintain optimal food preparation levels
- Ensure prompt and efficient service of food
- Implement quality control measures
- Manage stock levels
- Enforce and adhere to relevant hygiene, health, and safety guidelines
- Plan and execute food preparation for special events.
Customer Service Assistant
The Utility Warehouse
01.2017 - 01.2019
- Encouraged customers to switch utility providers
- Provided exceptional service
- Addressed customer queries and concerns
- Completed customer service and sales skills training
- Handled sensitive customer information with utmost care.
Front of the House and Back of the House
Hilton Metropole
01.2016 - 01.2017
- Efficiently gathered food orders from customers
- Divided and coordinated orders among kitchen staff
- Provided assistance in preparing breakfast orders
- Interacted with guests during orders collection
- Strictly followed Food and Health and Safety Guidelines
- Collaborated with kitchen staff to ensure prompt and timely service
- Implemented quality control measures.
Griller Chef
Nando's Chicken land
01.2015 - 01.2016
- Ensure the consistent quality of grilled items
- Implement and uphold strict food safety protocols
- Specialize in the preparation and grilling of chicken dishes
- Manage inventory levels
- Consistently deliver cooked food at the specified quality standards.
Press Operator
Precision Micro Ltd
01.2012 - 01.2015
Customer Service Assistant
Nova Recruitment Ltd
01.2006 - 01.2011
Education
Culinary Arts Management BA/FDA (Bachelor) -
University College Birmingham (UCB)
Birmingham, UKAAT Level 3 Diploma in Accounting Units -
South Birmingham College
Birmingham, UK01.2013
AAT Level 2 Certificate in Accounts (Diploma Pathway AIC) -
Matthew Bolton College
Birmingham, UK01.2009
NVQ Level 2 in Performing Manufacturing Operations -
Dudley College
01.2008
Bookkeeping Level 2 & Certificate in Computerized Accounts Level 1 (Sage Line 50) -
Sutton Coldfield College
01.2006
Skills
- Culinary Skills
- Creativity
- Time Management
- Organization
- Menu Planning
- Leadership
- Adaptability
- Communication
- Stress Management
Personal Information
- Place of Birth: Kismayu
- Date of Birth: 11/28/86
- Gender: Male
- Nationality: British
- Driving License: B
- Marital Status: Married
Hobbies and Interests
- I enjoy watching television
- Music holds a special place in my heart, and I have a broad taste that spans across various genres
- Family is a cornerstone of my life, and I take joy in spending quality time with my loved ones
- Reading is a hobby I cherish, and I find delight in exploring the realms of literature
- My computer as it serves as a valuable tool for continuous learning
References
References available on request
Timeline
Restaurant Consultant
Thai Kani
09.2019 - 11.2019
Commis Chef
Shetland and Lerwick Hotel
09.2019 - 11.2019
Customer Service Assistant
The Utility Warehouse
01.2017 - 01.2019
Front of the House and Back of the House
Hilton Metropole
01.2016 - 01.2017
Griller Chef
Nando's Chicken land
01.2015 - 01.2016
Press Operator
Precision Micro Ltd
01.2012 - 01.2015
Customer Service Assistant
Nova Recruitment Ltd
01.2006 - 01.2011
Culinary Arts Management BA/FDA (Bachelor) -
University College Birmingham (UCB)
AAT Level 3 Diploma in Accounting Units -
South Birmingham College
AAT Level 2 Certificate in Accounts (Diploma Pathway AIC) -
Matthew Bolton College
NVQ Level 2 in Performing Manufacturing Operations -
Dudley College
Bookkeeping Level 2 & Certificate in Computerized Accounts Level 1 (Sage Line 50) -
Sutton Coldfield College