Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
References
Timeline
Generic

OSMAN SAID

Birmingham

Overview

14
14
years of professional experience

Work History

Restaurant Consultant

Thai Kani
09.2019 - 11.2019
  • Develop and implement comprehensive training programs for kitchen and front-of-house staff
  • Ensure consistent adherence to service standards, culinary techniques, and customer service excellence
  • Establish and maintain rigorous health and safety protocols
  • Implement effective food costing strategies
  • Conduct interviews and make strategic hiring decisions
  • Collaborate with the marketing team
  • Plan and coordinate special events
  • Drive culinary innovation
  • Oversee day-to-day kitchen operations
  • Manage overall hospitality operations
  • Stay abreast of industry trends and introduce innovative strategies.

Commis Chef

Shetland and Lerwick Hotel
09.2019 - 11.2019
  • Execute the preparation, cooking, and presentation of food items
  • Maintain optimal food preparation levels
  • Ensure prompt and efficient service of food
  • Implement quality control measures
  • Manage stock levels
  • Enforce and adhere to relevant hygiene, health, and safety guidelines
  • Plan and execute food preparation for special events.

Customer Service Assistant

The Utility Warehouse
01.2017 - 01.2019
  • Encouraged customers to switch utility providers
  • Provided exceptional service
  • Addressed customer queries and concerns
  • Completed customer service and sales skills training
  • Handled sensitive customer information with utmost care.

Front of the House and Back of the House

Hilton Metropole
01.2016 - 01.2017
  • Efficiently gathered food orders from customers
  • Divided and coordinated orders among kitchen staff
  • Provided assistance in preparing breakfast orders
  • Interacted with guests during orders collection
  • Strictly followed Food and Health and Safety Guidelines
  • Collaborated with kitchen staff to ensure prompt and timely service
  • Implemented quality control measures.

Griller Chef

Nando's Chicken land
01.2015 - 01.2016
  • Ensure the consistent quality of grilled items
  • Implement and uphold strict food safety protocols
  • Specialize in the preparation and grilling of chicken dishes
  • Manage inventory levels
  • Consistently deliver cooked food at the specified quality standards.

Press Operator

Precision Micro Ltd
01.2012 - 01.2015

Customer Service Assistant

Nova Recruitment Ltd
01.2006 - 01.2011

Education

Culinary Arts Management BA/FDA (Bachelor) -

University College Birmingham (UCB)
Birmingham, UK

AAT Level 3 Diploma in Accounting Units -

South Birmingham College
Birmingham, UK
01.2013

AAT Level 2 Certificate in Accounts (Diploma Pathway AIC) -

Matthew Bolton College
Birmingham, UK
01.2009

NVQ Level 2 in Performing Manufacturing Operations -

Dudley College
01.2008

Bookkeeping Level 2 & Certificate in Computerized Accounts Level 1 (Sage Line 50) -

Sutton Coldfield College
01.2006

Skills

  • Culinary Skills
  • Creativity
  • Time Management
  • Organization
  • Menu Planning
  • Leadership
  • Adaptability
  • Communication
  • Stress Management

Personal Information

  • Place of Birth: Kismayu
  • Date of Birth: 11/28/86
  • Gender: Male
  • Nationality: British
  • Driving License: B
  • Marital Status: Married

Hobbies and Interests

  • I enjoy watching television
  • Music holds a special place in my heart, and I have a broad taste that spans across various genres
  • Family is a cornerstone of my life, and I take joy in spending quality time with my loved ones
  • Reading is a hobby I cherish, and I find delight in exploring the realms of literature
  • My computer as it serves as a valuable tool for continuous learning

References

References available on request

Timeline

Restaurant Consultant

Thai Kani
09.2019 - 11.2019

Commis Chef

Shetland and Lerwick Hotel
09.2019 - 11.2019

Customer Service Assistant

The Utility Warehouse
01.2017 - 01.2019

Front of the House and Back of the House

Hilton Metropole
01.2016 - 01.2017

Griller Chef

Nando's Chicken land
01.2015 - 01.2016

Press Operator

Precision Micro Ltd
01.2012 - 01.2015

Customer Service Assistant

Nova Recruitment Ltd
01.2006 - 01.2011

Culinary Arts Management BA/FDA (Bachelor) -

University College Birmingham (UCB)

AAT Level 3 Diploma in Accounting Units -

South Birmingham College

AAT Level 2 Certificate in Accounts (Diploma Pathway AIC) -

Matthew Bolton College

NVQ Level 2 in Performing Manufacturing Operations -

Dudley College

Bookkeeping Level 2 & Certificate in Computerized Accounts Level 1 (Sage Line 50) -

Sutton Coldfield College

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