OSCAR MASSAWE
Mwanza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Branch Operations Officer
Nmb Plc
07.2022 - Current
- Maintained friendly and professional customer interactions
- Complied with regulatory guidelines and requirements
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Resolved various issues impacting sales management and business operations
- Balanced daily cash and ATM, immediately documenting inaccuracies
- Represented bank at community events to establish strong ties and promote business
- Met with clients to generate new business and negotiate contracts
- Processed customer transactions promptly, minimizing wait times
- Sold and cross-sold bank products to new and existing customers
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
- Maintained strict confidentiality of bank records and client information.
Contact Center Agent
Nmb Plc
03.2019 - 07.2020
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Responded to customer requests for products, services, and company information
- Answered over 80 calls per shift to meet fast-paced call center demands
- Entered customer information into customized computer system with nmb cure to document and organize client records
- Resolved concerns with products or services to help with retention and drive sales.
Business Co
Lubigaba Business Advisory (LBA)
02.2019 - 03.2019
- Sorted documents and maintained organized filing process
- Used computer software to store and retrieve data
- Entered numerical data into databases with speed and accuracy.
Education
MBA - Corporate Management
Institute of Accoutancy Arusha
Arusha, Tanzania03.2025
Bachelor Of Commerce - Finance
University of Dar Es Salaam
11.2017
Skills
- Knowledge of the securities industry
- Trustworthiness
- Financial Analysis
- Teamwork
- Risk Analysis
- Multitasking Abilities
- Computer Literacy
- Excellent time management skills
Languages
English
Swahili
References
- AGNES SHAWA, Mortgage Analyst, NMB - HEAD OFFICE, Dar es Salaam, Tanzania, +255752385899, Agnes.Shawa@nmbtz.com
- JAMES ADAM MKOBA, Branch Manager, Magu Branch, Mwanza, +255684536337, james.adam@nmbtz.com
Listening Audio Book
Completed short audio book over 137 Tittles.
Timeline
Branch Operations Officer
Nmb Plc
07.2022 - Current
Contact Center Agent
Nmb Plc
03.2019 - 07.2020
Business Co
Lubigaba Business Advisory (LBA)
02.2019 - 03.2019
MBA - Corporate Management
Institute of Accoutancy Arusha
Bachelor Of Commerce - Finance
University of Dar Es Salaam
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