Omary Ramadhani

• Currently looking for any challenging position, one which will make best use of my skills and experience whilst enabling further personal and professional growth.
• Always looking to learn new skills, take on extra responsibilities, and grow professionally.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

• Experienced specialist with a passion for delivering outstanding service.
• Proactive, customer-orientated professional with over 5 years of experience in reputable shops.

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

• Helped management to identify workflow issues and solutions.
• Conduct scheduled coaching, performance discussions and general operational meetings
• Handle the more complex queries or complaints within the Customer service team
• Ensure that service levels and answer rates are within target by managing hold time, AHT, adherence to schedule, etc.
• Review Quality Assessment report and address gaps, complete feedback report and email to Quality Assessor(s) by required dead line
• The company by working as team, where I was able to gain self-development through deferent challenges and experiences met.

• January 2017 Call Centre Agent Employee of the Month.
• July 2018 Call Centre Team Leader Quarterly Best Employee
• August 2018 Call Centre Team Leader Best Performer
• May 2019 Outbound Team Leader Best Performer

• English, Native
• Swahili, Native