Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Languages
Timeline
Generic

OMARI A OMAR

Dar Es Salaam

Summary

Highly skilled Field Engineer with extensive experience in efficient task completion and project management within fast-paced environments. Demonstrated ability in troubleshooting, technical support, and fostering team communication. Proven track record of leveraging technical expertise and adaptability to drive innovation and seamless collaboration in field operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

System Admin: Backup, Restore & Archive

Invention Technologies Under Vodacom PLC
Dar Es Salaam
03.2025 - Current
  • System Infrastructure Management and Administration.
  • Backup and restore management.
  • Archiving of the system's data management.
  • Restores of required business data, and on-demand restores.
  • System Security Management.
  • System Performance Monitoring and Management.
  • Storage Capacity Management and Monitoring.
  • Virtual, Private Cloud Infrastructure and Systems Administration.
  • Server Operating System Management.
  • Ensure all systems are configured securely per the existing policies, processes, and best practices.
  • Perform checklists after some agreed-upon time interval, so as to ensure the systems are still compliant.
  • Keep an eye out for needed updates and patches, and apply them to fix all the vulnerabilities that have been identified during penetration tests and/or audit findings.
  • Ensure all systems have the required security tools installed, as per security policies.
  • To fix all the vulnerabilities that have been identified for a project before the project rollout.

Field Engineer Supervisor (IT Service Delivery)

CIS Under Vodacom Tanzania PLC
Dar Es Salaam
09.2022 - 03.2025
  • Identified areas for improvement in existing processes or procedures related to field engineering operations.
  • Utilized specialized software for data analysis and project management tasks.
  • Provided expert technical support and guidance to clients and team members.
  • Checking the license of Office 365 for the users, either F3 or E5, with administered Office 365 licenses, optimizing software allocation according to user needs.
  • Oversaw printer server operations, including regular performance reporting.
  • Performed testing to determine functionality or optimization.
  • Built relationships with vendors to ensure timely delivery of necessary equipment or services.
  • Conducted quality assurance checks to maintain the high quality of workmanship.
  • Utilized knowledge and skills in root cause failure analysis.
  • Frequently perform operational and staff assessments and write reports and user manuals.
  • Managed inventory of tools, equipment, and supplies required for field operations.

Field Engineer Team Leader (IT Service Delivery)

CIS Under Vodacom Tanzania PLC
Dar Es Salaam
06.2017 - 08.2022
  • Analyzed design or requirement information for equipment or systems.
  • Installed software applications as requested by customers.
  • Implemented security measures to protect data from unauthorized access.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Assisted in the development and updating of technical documentation and support guides.
  • Ensured compliance with established policies regarding information security.
  • Identified problems in printers, scanners and networking hardware, applying required fixes.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Provide training to new staff wherever required.
  • Running daily activities and reporting as per management instructions.
  • Update, install computer systems, and run the report as per status.

Field Engineer (IT Service Delivery)

CIS Under Vodacom Tanzania PLC
Dar Es Salaam
06.2015 - 06.2017
  • Installed and configured network hardware, software, and cabling for customers.
  • Monitored and reported on project progress and field conditions to stakeholders.
  • Streamlined field operations through the development of standard operating procedures.
  • To solve all the technical problems of Vodacom clients (workshops).
  • To solve the technical problem of Vodacom staff members.
  • Backup and restore data from computer to computer, and from server to computer or user profile.
  • Troubleshooting and resolve Network issues like finding out the network problems and resolving.

Practical Training

Vodacom Tanzania PLC
Dar Es Salaam
02.2015 - 05.2015
  • Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
  • Assisted in training new key holders on company policies, procedures, systems, and service standards.
  • Provided training sessions on new products and services related to classified advertising.
  • Facilitated training sessions and seminars on field consultant related topics.
  • Assisted other departments with their technology needs such as setting up video conferencing equipment or providing training on applications.

Preventive Maintenance Technician

Vodacom Tanzania PLC
Dar Es Salaam
12.2014 - 02.2015
  • Computer software maintenance.
  • Making sure all applications that are installed on the staff computer are working correctly according to the instructions given.
  • Dust Removing: Blowing and cleaning CPU systems, screens, keyboards, touchpads, monitors.
  • Defragmenting system drives to increase free space.
  • Disk Cleanup and Error Check.
  • System health check.

Education

Bachelor of Science - Degree In Information Security

Unique Academy
Dar Es Salaam, Tanzania
10-2023

High Diploma - Information Technology

Institute For Information Technology
Dar Es Salaam, Tanzania
12.2014

Skills

  • Collecting digital data
  • Technical reporting
  • Backup and recovery
  • System administration
  • Customer service
  • Hardware repair
  • Supervision and leadership
  • Installation planning
  • End-user training
  • Project management
  • Technical support
  • Troubleshooting
  • Network configuration
  • Team leadership

Certification

  • Introduction To Cybersecurity By Cisco Network Academy
  • Introduction to SQL and OOPs in Java Online

Accomplishments

  • Certificate of Appreciation, Vodacom Tanzania Public Limited, 11/10/2017
  • Certificate of Appreciation, Vodacom Tanzania Public Limited, 07/10/2022
  • Certificate of Appreciation, Vodacom Tanzania Public Limited, 09/10/2024

References

  • Shaban Iddi, Manager: IT Infrastructure M-Pesa Manager, Dar es Salaam, +255754712399
  • Hillary Teri, Manager: Service Delivery & Corporate, Dar es Salaam, +255 754 710 309
  • Haji Ibrahim, specialist: data corporate network, Dar es Salaam, +255 754 712531
  • Arafat Mallya, Revenue Assurance Analyst, M-Pesa Business Analysis, Dar es Salaam, +255 757 222 821
  • Mariam Mohamed, Community Development Office, Ngorongoro DC, +255 767 040 438

Languages

  • English
  • Swahili

Timeline

System Admin: Backup, Restore & Archive

Invention Technologies Under Vodacom PLC
03.2025 - Current

Field Engineer Supervisor (IT Service Delivery)

CIS Under Vodacom Tanzania PLC
09.2022 - 03.2025

Field Engineer Team Leader (IT Service Delivery)

CIS Under Vodacom Tanzania PLC
06.2017 - 08.2022

Field Engineer (IT Service Delivery)

CIS Under Vodacom Tanzania PLC
06.2015 - 06.2017

Practical Training

Vodacom Tanzania PLC
02.2015 - 05.2015

Preventive Maintenance Technician

Vodacom Tanzania PLC
12.2014 - 02.2015

Bachelor of Science - Degree In Information Security

Unique Academy

High Diploma - Information Technology

Institute For Information Technology

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