Omari Amiri
Dar Es Salaam
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Engineer Supervisor
CIS Under Vodacom Tanzania PLC
Dar Es Salaam
09.2022 - Current
- Identified areas for improvement in existing processes or procedures related to field engineering operations.
- Utilized specialized software for data analysis and project management tasks.
- Provided expert technical support and guidance to clients and team members.
- Managing Active Directory, i.e., creating users, creating DL groups, creating shared mailboxes, adding users into a group, deleting users, enabling and disabling users, and adding computers into a Workstation OU.
• Checking the license of Office 365 for the users, either F3 or E5 (Outlook, Teams, SharePoint Online, and OneDrive). • Configuring and managing Microsoft Azure Information Protection (AIP). • Collecting data from the Exchange admin center and uploading it to Exchange Online 365.
• Managing the Printer Server, i.e., monitoring and running a weekly report. • Managing the BitLocker Server, i.e., querying and providing the recovery key from a specific machine.
• Managing Local Server, Shared Server. • Managing and Maintaining the Landing page, i.e., adding and removing content as per user needs. - Frequently perform operational and staff assessments, and write reports and user manuals.
Practical Training
Vodacom Tanzania PLC
Dar Es Salaam
02.2015 - 05.2025
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Assisted in training new key holders on company policies, procedures, systems, and service standards.
- Provided training sessions on new products and services related to classified advertising.
- Facilitated training sessions and seminars on field consultant related topics.
- Assisted other departments with their technology needs such as setting up video conferencing equipment or providing training on particular applications.
Field Engineer Team Leader (IT Service Delivery)
CIS Under Vodacom Tanzania PLC
Dar Es Salaam
06.2017 - 08.2022
- Analyzed design or requirement information for equipment or systems.
- Installed software applications as requested by customers.
- Implemented security measures to protect data from unauthorized access.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Assisted in the development and updating of technical documentation and support guides.
- Ensured compliance with established policies regarding information security.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provide training to new staff wherever required.
- Running daily activities and reporting as per management instructions.
- Update, install computer systems, and run the report as per status.
Field Engineer
CIS Under Vodacom Tanzania PLC
Dar Es Salaam
06.2015 - 06.2017
- Installed and configured network hardware, software, and cabling for customers.
- Monitored and reported on project progress and field conditions to stakeholders.
- Streamlined field operations through the development of standard operating procedures.
- To solve all the technical problems of Vodacom clients (workshops).
- To solve the technical problem of Vodacom staff members.
- Backup and restore data from computer to computer, and from server to computer or user profile.
• Troubleshooting and resolve Network issues like finding out the network problems and resolving.
Preventive Maintenance Technician
Vodacom Tanzania PLC
Dar Es Salaam
12.2014 - 02.2015
- Computer software maintenance.
- Making sure all applications that are installed on the staff computer are working correctly according to the instructions given.
- Dust Removing: Blowing and cleaning CPU systems, screens, keyboards, touchpads, monitors, and mice.
- Defragmenting system drives to increase free space.
- Disk Cleanup and Error Check.
- System health check.
Education
High School Diploma -
Institute For Information Technology
Dar Es Salaam - Tanzania12-2014
Skills
- Collecting digital data from various databases to assist the investigation team
- Technical reporting and documentation
- Hardware repair
- Team communication
- Field data collection
- Network configuration
- Installation planning
- End-user training
- Remote diagnostics
- Quality assurance
Accomplishments
- Certificate of Appreciation under Vodacom Tanzania Public Limited 11/10/2017
- Certificate of Appreciation under Vodacom Tanzania Public Limited 7/10/2022
- Certificate of Appreciation under Vodacom Tanzania Public Limited 10/10/2024
Certification
- Cybersecurity By Cisco Network Academy
Languages
English
First Language
Swahili
Intermediate (B1)
B1
Timeline
Field Engineer Supervisor
CIS Under Vodacom Tanzania PLC
09.2022 - Current
Field Engineer Team Leader (IT Service Delivery)
CIS Under Vodacom Tanzania PLC
06.2017 - 08.2022
Field Engineer
CIS Under Vodacom Tanzania PLC
06.2015 - 06.2017
Practical Training
Vodacom Tanzania PLC
02.2015 - 05.2025
Preventive Maintenance Technician
Vodacom Tanzania PLC
12.2014 - 02.2015
High School Diploma -
Institute For Information Technology
Similar Profiles
JULIANA VULIVAJULIANA VULIVA
Insurance Marketing Officer at Vodacom Tanzania PLCInsurance Marketing Officer at Vodacom Tanzania PLC
Emanuel ElitwazaEmanuel Elitwaza
ROBOTIC PROCCESS AUTOMATION (RPA) SPECIALIST at VODACOM TANZANIA PLCROBOTIC PROCCESS AUTOMATION (RPA) SPECIALIST at VODACOM TANZANIA PLC
Victor Mhina,MBAVictor Mhina,MBA
Manager: Customer Support Operation Centre (CSOC) at VODACOM Tanzania PlcManager: Customer Support Operation Centre (CSOC) at VODACOM Tanzania Plc