Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
Timeline
Generic

Olyga Isaya Mwingira

Mbeya

Overview

16
16
years of professional experience

Work History

Team Leader

CRDB Bank
Mbeya
11.2021 - Current

Acting Team Leader Sales and Service

CRDB Bank
Mbeya
11.2020 - 11.2021
  • Responsible for taking a strategic approach to provide outstanding customer experience to current and prospective customers, leading sales and service to ensure continual improvement.
  • Ensure customers are migrated to alternative banking channels to increase usage, adoption and digital on boarding.
  • Ensuring pro active service to customers by branch staff as per bank commitment.
  • Participate in cross selling and leads generation initiatives at branch.
  • Attending referrals for all large transactions follow money opportunities and timely reporting suspicious transactions as per procedure.
  • Promptly manage customer inquiries.
  • Maximize customer satisfaction by ensuring quick and professional service and complaint management.
  • Participating in implementing agreed plan in realizing business goals.
  • Ensuring all accounts are opened as per KYC compliance.
  • Guide, monitor and coach branch staff on quality of service offered to customers.
  • Advice the manager customer experience on services, sales, productivity and operational issues.

Manager Customer Service

CRDB Bank
Mbeya
10.2018 - 10.2020
  • Supervising all staffs under customer service department.
  • Customer counter and banking hall management.
  • Verification of various customer applications and documents, which includes cheques and checklist confirmation to customers, TISS and SWIFT processing.
  • Responsible for Tembocard issuance, cheque books issuance and daily reconciliation for the same.
  • Regularly attending customer service issues or complains.
  • Maintain high level of customer service.
  • Timely respond and authorize verified requests from other branches.

Branch Digital Desk Champion

CRDB Bank
Mbeya
11.2018 - 09.2020
  • Migrating customers to digital platforms such as Internet banking, Simbanking, increase Card usage in the ATM, Online purchase and cross selling of bank products in the banking hall.
  • Had three months working as cashier within the period.

Cash Count Team Member

CRDB Bank
Mbeya
01.2018 - 12.2018
  • Worked at cash count team then on month strong room custodian then ATM custodian.

Checker

CRDB Bank
01.2014 - 12.2017
  • Acting as checker at CAOMU(previously CPD) under DBO department where my responsibilities were approving opening of accounts, tembocard processing, SIGCAP updations.

Bank Officer

CRDB Bank
Mbeya
07.2017 - 11.2017
  • Joined Mbeya branch as bank officer where I worked under Customer Service Department at the counter.

Bank Officer

CRDB Bank
01.2011 - 12.2014
  • Was bank officer at CAOMU unit under DBO with maker functions, i.e. opening of accounts, tembocard processing and SIGCAPs updating.

Assistant Supplies Officer

Mbeya Referral Hospital
Mbeya
08.2009 - 10.2009
  • Company Overview: Under the Ministry of Health
  • Receiving and inspecting incoming materials, arranging items into store, posting information on items into their appropriate books, issuing items to user departments and stock checking.
  • Under the Ministry of Health

Education

Certified Professional Banker (CPB) -

TIOB
01.2018

The Certified Procurement and Supplies Professional - CPSP

PSPTB
01.2014

Bachelor of Commerce B.COM - Management Science (Materials Management and Information System)

University of Dar es Salaam
01.2010

A-Level Education Certificate -

Iringa Girls
01.2007

O-Level Education Certificate -

Tukuyu Sec
01.2004

Primary Education Certificate -

Magereza Pr
Tukuyu
01.2000

Skills

  • Customer service
  • Procurement Code of Ethics and Conduct
  • Reading skills
  • Writing skills
  • Entrepreneurship
  • Gender issues
  • Ethics
  • HIV issues
  • Negotiation abilities
  • Mobilizing resources
  • Proactive
  • Hard working
  • Interpersonal skills
  • Microsoft Windows
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Power Point

Accomplishments

  • Received compliments on good customer service.
  • Led team to meet targets on simbanking and internet banking recruitment.
  • Good knowledge on customer service.
  • Attended workshops on Procurement Code of Ethics.
  • Introduction to Microsoft Windows, Word, Excel, Access, PowerPoint., Fluent in English and Kiswahili.

References

  • Mr. Cornelius Msigwa, Branch Manager - CRDB Bank PLC, Mbeya Branch, 0754645029
  • Mr. Steven MwaiPopo, Branch Manager - CRDB Bank PLC, Mwanjelwa Branch, 0757672679

Personal Information

  • Hobbies: Selling, Mastering different functions, Watching TV (Gospel songs and animal stations), Singing
  • Date of Birth: 10/20/86
  • Gender: Female
  • Nationality: Tanzanian
  • Marital Status: Married
  • Place of Birth: Mbeya

Timeline

Team Leader

CRDB Bank
11.2021 - Current

Acting Team Leader Sales and Service

CRDB Bank
11.2020 - 11.2021

Branch Digital Desk Champion

CRDB Bank
11.2018 - 09.2020

Manager Customer Service

CRDB Bank
10.2018 - 10.2020

Cash Count Team Member

CRDB Bank
01.2018 - 12.2018

Bank Officer

CRDB Bank
07.2017 - 11.2017

Checker

CRDB Bank
01.2014 - 12.2017

Bank Officer

CRDB Bank
01.2011 - 12.2014

Assistant Supplies Officer

Mbeya Referral Hospital
08.2009 - 10.2009

Certified Professional Banker (CPB) -

TIOB

The Certified Procurement and Supplies Professional - CPSP

PSPTB

Bachelor of Commerce B.COM - Management Science (Materials Management and Information System)

University of Dar es Salaam

A-Level Education Certificate -

Iringa Girls

O-Level Education Certificate -

Tukuyu Sec

Primary Education Certificate -

Magereza Pr

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Olyga Isaya Mwingira