Hacking
Olinga Mandara
Junior Cyber Security Specialist
Dar Es Salaam
Summary
I am a person that is highly motivated and eager to learn new things while maintaining a level of competence that will not hinder any team i am a part of. I am very enthusiastic and passionate about technology and all the ways it is shaping human society as a whole. As almost every aspect of human life migrates into the cyber space more so do the concepts of Confidentiality, Integrity and Availability of peoples data in the cyber space become increasingly important. Cyber security to me is a field that is absolutely essential for the functioning of current and future human society, and therefore i have great interest in starting furthering my professional career in this field.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support
CATS NET LIMITED
Dar Es Salaam
07.2022 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Team Leader
UDICTI (University of Dar es Salaam ICT Incubator)
Dar Es Salaam
07.2021 - 09.2021
- Led a group of five people to design an AI powered traffic light system to manage road traffic in Dar.
- Assigned duties and responsibilities to each member of my team and followed up to ensure everything was going smoothly on everybody's end.
- Spoke on behalf of my team on the daily project progress report breakdowns that we gave at the end of each day to our supervisors.
- Held daily team meetings to make sure all the team was on the same page on the progress of the project and what everyone else was doing and how it related to what they where doing.
Technical Support
TTCL
Dar Es Salaam
07.2020 - 09.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Telecommunication Engineering
The University of Dar Es Salaam (UDSM)
Dar Es Salaam, Tanzania 11.2019 - 07.2023
Skills
Technical issues analysis
undefinedInterests
Software Development
Entrepreneurship
Timeline
Technical Support
CATS NET LIMITED
07.2022 - 09.2022
Team Leader
UDICTI (University of Dar es Salaam ICT Incubator)
07.2021 - 09.2021
Technical Support
TTCL
07.2020 - 09.2020
Bachelor of Science - Telecommunication Engineering
The University of Dar Es Salaam (UDSM)
11.2019 - 07.2023
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