Obeid Ramadhan
Zanzibar
Summary
Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant(Head Waiter)
Cafe Africano Restaurant
06.2019 - Current
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
Food and Beverage Attendant (Bar Waiter)
Park Hyatt Zanzibar
09.2017 - 01.2019
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Food and Beverage Attendant (Bar Waiter)
The Residence Zanzibar
09.2015 - 08.2017
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Food and Beverage Attendant (Waiter)
Bluebay Beach Resort
11.2013 - 06.2015
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Diploma - Hotel Management And Tourism
01.2013
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
Timeline
Food and Beverage Attendant(Head Waiter) - Cafe Africano Restaurant
06.2019 - Current
Food and Beverage Attendant (Bar Waiter) - Park Hyatt Zanzibar
09.2017 - 01.2019
Food and Beverage Attendant (Bar Waiter) - The Residence Zanzibar
09.2015 - 08.2017
Food and Beverage Attendant (Waiter) - Bluebay Beach Resort
11.2013 - 06.2015
Ezra Ministries of Institute - Diploma , Hotel Management And Tourism
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