Nyamiti Michael Madyosi
Dar es Salaam
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
St. Mary's Schools
Dar es Salaam, Tanzania
01.2024 - 06.2024
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints using problem-solving techniques.
- Assisted in the creation of promotional materials for school activities.
- Created content for social media platforms such as Facebook and Twitter to boost visibility of the school's educational offerings among target audiences.
Pharmacy Assistant
Mkuranga Hospital
11.2022 - 03.2023
- Managed inventory by organizing and restocking pharmaceutical supplies regularly.
- Provided customer service by answering inquiries about medications and health products.
- Maintained cleanliness and organization of the pharmacy workspace to ensure efficiency.
- Helped pharmacy staff prepare medications and fill orders.
- Supported patients with care instructions to facilitate recovery during internship.
Customer Care Officer
Coca-Cola Mwenge
Dar es Salaam, Tanzania
01.2019 - 08.2020
- Identified common customer concerns and suggested process improvements regularly.
- Responded to customer inquiries via phone and email consistently.
- Monitored trends in customer service requests across multiple channels.
- Greeted customers warmly upon arrival and provided assistance as needed.
- Provided excellent customer service by responding to inquiries promptly and accurately.
Education
Cabin Crew Training -
Air Tanzania Training Center
Dar Es Salaam01.2025
Diploma in Pharmaceutical Science -
Kigamboni City College
Kigamboni, Tanzania12-2023
Certificate of Secondary Education -
KAC Secondary School
Arusha11-2015
Skills
- Customer service
- Effective communication
- Team collaboration
- Record-keeping strengths
- Data entry
- High-energy attitude
- Problem solving
- Customer consulting
Referees
Haji Hafidhi Mbotoni, Joseph Focus Sunguya,
Academic Master Head of Treasury Sales,
St. Mary's Schools KCB Bank
Phone: 0678155852 Phone: 078-760-0908
Email: alhajmbotoni52@gmail.com Email: jsunguya@tz.kcbbankgroup.com
Hobbies and Interests
- Traveling and exploring cultures
- Swimming, football, and basketball
- Meeting new people and learning new things
Personal Information
Date of birth: 26/12/2001
Nationality: Tanzanian
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
St. Mary's Schools
01.2024 - 06.2024
Pharmacy Assistant
Mkuranga Hospital
11.2022 - 03.2023
Customer Care Officer
Coca-Cola Mwenge
01.2019 - 08.2020
Cabin Crew Training -
Air Tanzania Training Center
Diploma in Pharmaceutical Science -
Kigamboni City College
Certificate of Secondary Education -
KAC Secondary School
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